Customer Care Billing Lead

  • 1290 Sandhill Rd, Orem, UT 84058, USA
  • Full-time

Company Description

Join the team of one of America’s most successful and fastest growing Pest Control companies! We pride ourselves in consistently delivering exceptional residential and commercial pest control services to customers.

Job Description

This position involves making sure customers’ payments are processed in a timely and efficient manner. If any customer has an outstanding balance you would have the responsibility of following up and getting the issue resolved. Along with the day to day tasks that you are responsible for you will also be managing a small team of 3-5 people. As the billing lead you will oversee and (when needed) complete all responsibilities that are delegated to your team. While performing the duties of this job, the employee is regularly required to sit, talk, and use hands and fingers to operate a computer and telephone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

Required Survey

As part of the application process for this position, a survey is required to be completed by all applicants.  Please complete the following survey before submitting an application:

https://www.cultureindex.com/c/tIUD2zG0G0

Qualifications

Responsibilities

  • Manage a small team of 3-5 people
  • Responsible for running and analyzing various billing reports
  • Oversee and (when needed) complete the following responsibilities:
    • Pick up mail from post office and apply received checks to appropriate customer accounts
    • Deposit checks into associated bank accounts
    • Processing customer payments
    • Sending customers to collections with outstanding balances
    • Demonstrate excellent communication skills as you interact with customers

Qualifications

  • Attention to detail
  • Must have an analytical mindset
  • Excellent verbal communication skills
  • Good with numbers/mathematics
  • Proficient with Microsoft Excel
  • Proficient computer/typing skills
  • Positive attitude and good work ethic
  • Honest and trustworthy
  • Accounting background is a plus

Additional Information

Customer Care Billing Lead Benefits

  • Compensation: $14.00 an hour
  • Free lunch provided Monday, Wednesday, and Friday
  • Medical and life insurance plans available for full time employees
  • Positive work environment
  • Full-Time, M-F 9:00am to 5:00pm