Do you take charge and have a desire to win? Are you outgoing, persuasive, and enjoy recognition? Do you enjoy handling a variety of tasks and have a natural sense of urgency? If you answered yes to most, if not all of those, please continue reading. Edge is looking for individuals who are able to multi-task and move at a fast pace. We want this individual to have a confident and individualistic attitude towards life and their job. If you have the unique ability to efficiently juggle multiple tasks, positively influencing those around you, and strive toward achieving goals, this role is for you. 

Join the team of one of America’s most successful and fastest growing Pest Control companies! We pride ourselves in consistently delivering exceptional residential and commercial services to customers.

As a customer retention specialist you will be resolving current and prospective customer concerns while focusing on retention. The environment is similar to a call center and you will be making inbound and outbound efforts to provide excellent customer service. Someone who has a confident and direct personality will excel in this position. While performing the duties of this job, the employee is regularly required to sit, talk, and use hands and fingers to operate a computer and telephone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

Responsibilities

• Retain customers by resolving concerns
• Respond to customer inquiries with clarity and knowledge of EDGE products and services.
• Demonstrate excellent communication skills as you interact with customers.
• Re-sign current customers by extending their service agreements (commission given based on length or resign, annual contract value and type of service)
• Satisfy the specific needs of customers with a high level of professionalism and integrity.

Required Survey

As part of the application process for this position, a survey is required to be completed by all applicants.  Please complete the following survey before submitting an application:

https://www.cultureindex.com/c/tIUD2zG0G0

• Phone experience preferred
• Excellent verbal communication skills
• Proficient computer/typing skills
• Effective and passionate team player
• Must be willing to work long-term
• Pest control knowledge/experience is a plus
• Sales experience is a plus

Benefits:

• Competitive compensation starting at $15-$20
• Free lunch provided 3 times a week 
• Medical and life insurance plans available for full-time employees
• Structured advancement plan
• No Sundays

Edge Pest Control is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.