Customer Support ad Operations Specialist - Native Chinese with English
- Full-time
Company Description
Eatwith is Europe's largest food experiences platform in Europe. After BlablaCar and Airbnb, we are revolutionizing the 3rd pillar of the tourism economy: Food!
Eatwith connects travellers with local hosts around authentic culinary experiences – dinners, cooking classes, food tours, rooftop parties - at their home. It is a unique way to exchange with people from all around the world and to discover new cultures around food.
Founded in 2014 in France by a former venture capitalist and a business school graduate, today Eatwith has 120,000 members in 130 countries and its website/apps are now available in English, French, Italian, Spanish and German.
We are a passionate team of over 40 people now based in different cities, with a hardworking young and extremely motivated culture!
In short, Eatwith is:
An ambitious and fast-growing start-up in the booming Sharing Economy
A passionate and hardworking team
An international work environment
Delicious recipes from our team to savour every week
Job Description
MISSIONS:
- Provide friendly and efficient support by phone and email to the Eatwith community
- Be the first point of contact to handle and resolve guest and host questions and complaints
- Be in charge of Chinese bookings and help the team with events organization (B2B and B2C)
- Be involved in the booking process constant improvement
- Identify and escalate issues appropriately to the Tech and Product team
- Take care of and monitor bookings
- Support backup to other team members
- Work closely with our Chinese BizDev team to ensure the partnerships success
- Proactively and independently work to meet targets and goals
Qualifications
- Native Chinese speaker
- Good level of English
- Other languages very welcome
- Skilled and eloquent in writing
- Currently based in Barcelona
- Experience in hospitality is a plus
- Available to work occasionally on weekends and public holidays
- Investigative skills and a strong eye for detail
- Strong communication and interpersonal skills
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Team player
Additional Information
- Start: ASAP
- Location: Barcelona
- Contract: Full-time, temporary with the opportunity to get a fixed contract after a trial period
- Ticket restaurants
- Contribution to health insurance Adeslas