Support and Operations Specialist - Native Hebrew Speaker

  • משרה מלאה

תיאור החברה

Eatwith is Europe's largest food experiences platform in Europe. After BlablaCar and Airbnb, we are revolutionizing the 3rd pillar of the tourism economy : Food!

 

Eatwith connects travellers with local hosts around authentic culinary experiences – dinners, cooking classes, food tours, rooftop parties - at their home. It is a unique way to exchange with people from all around the world and to discover new cultures around food.

Founded in 2014 in France by a former venture capitalist and a business school graduate, and today Eatwith t has 120,000 members in 130 countries and its website/apps are now available in English, French, Italian, Spanish and German.

We are a passionate team of 40 people now based in different cities, with a hardworking young and extremely motivated culture!

 

In short, Eatwith is:

  • An ambitious and fast growing start-up in the booming Sharing Economy

  • A passionate and hardworking team

  • An international work environment 

  • Delicious recipes of our team to savour every week

תיאור התפקיד

MISSIONS:

  • Provide friendly and efficient support by phone and email to the Israeli Eatwith community in Hebrew and in English. Other languages are more than welcome
  • Be the first point of contact to handle and resolve guest and host questions and complaints
  • Support backup in other spoken languages when needed
  • Help the Israeli team on group events organization (B2B and B2C)
  • Identify and escalate issues appropriately to the Tech and Product team
  • Take care of and monitor bookings in Israel 
  • Create invoices and receipts for Israeli partners
  • Proactively and independently work to meet targets and goals

 

כישורים נדרשים

 

  • Native in Hebrew and fluent in English
  • Skilled and eloquent in writing
  • Currently based in Barcelona
  • Experience in hospitality is a plus
  • Must be available for a regular schedule of 5 days a week (from Sunday to Thursday), able to work on weekends and public holidays
  • Investigative skills and a strong eye for detail
  • Strong communication and interpersonal skills
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly

 

מידע נוסף

 

  • Start: ASAP
  • Location: Barcelona
  • Contract: Internship (de Prácticas), Full-time , 12 months
  • Availability to travel to Israel occasionally