Support and Operations Specialist - Native Hebrew Speaker
- משרה מלאה
תיאור החברה
Eatwith is Europe's largest food experiences platform in Europe. After BlablaCar and Airbnb, we are revolutionizing the 3rd pillar of the tourism economy : Food!
Eatwith connects travellers with local hosts around authentic culinary experiences – dinners, cooking classes, food tours, rooftop parties - at their home. It is a unique way to exchange with people from all around the world and to discover new cultures around food.
Founded in 2014 in France by a former venture capitalist and a business school graduate, and today Eatwith t has 120,000 members in 130 countries and its website/apps are now available in English, French, Italian, Spanish and German.
We are a passionate team of 40 people now based in different cities, with a hardworking young and extremely motivated culture!
In short, Eatwith is:
An ambitious and fast growing start-up in the booming Sharing Economy
A passionate and hardworking team
An international work environment
Delicious recipes of our team to savour every week
תיאור התפקיד
MISSIONS:
- Provide friendly and efficient support by phone and email to the Israeli Eatwith community in Hebrew and in English. Other languages are more than welcome
- Be the first point of contact to handle and resolve guest and host questions and complaints
- Support backup in other spoken languages when needed
- Help the Israeli team on group events organization (B2B and B2C)
- Identify and escalate issues appropriately to the Tech and Product team
- Take care of and monitor bookings in Israel
- Create invoices and receipts for Israeli partners
- Proactively and independently work to meet targets and goals
כישורים נדרשים
- Native in Hebrew and fluent in English
- Skilled and eloquent in writing
- Currently based in Barcelona
- Experience in hospitality is a plus
- Must be available for a regular schedule of 5 days a week (from Sunday to Thursday), able to work on weekends and public holidays
- Investigative skills and a strong eye for detail
- Strong communication and interpersonal skills
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
מידע נוסף
- Start: ASAP
- Location: Barcelona
- Contract: Internship (de Prácticas), Full-time , 12 months
- Availability to travel to Israel occasionally