At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

Patient Services (PS) is one of EVERSANA’s main business units, with primary operating locations in Cincinnati, OH and St. Louis, MO, providing patient hub and pharmacy operations services to patients and providers, on behalf of manufacturers.  PS has invested significantly in cutting edge technology platforms to service their clients and patients, and already on the path of introducing several digital initiatives for transforming our customer and patient experience, for exponential growth.  PS is looking for a VP of IT to lead these efforts.  

Reporting directly to the CIO, the VP IT will provide overall IT leadership for EVERSANA’s Patient Services (PS) business.  The VP will be the primary point of contact for the GM of the PS business.  Working collaboratively with the IT leadership team, the VP will provide senior leadership for the technology organization, responsible for laying out a vision, setting goals, and establishing the direction, priorities and cadence for a team of software engineers and developers, including offshore resources

The right leader will influence others by demonstrating passion/enthusiasm, entrepreneurial spirit, professionalism, and solid alignment with the Company’s values of teamwork, tenacity, transparency as well as ownership, innovation and nimbleness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Continuing to provide high quality support and maintenance through a globally distributed team
• Vendor relationship (applicable suppliers)
• Compliance, Security and Audits; work with the infrastructure team to establish a patching program
• New Client onboarding / Implementations & Enhancements
• Leading Solution Architecture & Design for Patient Services
• Development of Application and Integrations
• Vendor relationship (applicable suppliers)
• Key Direct Reports: Sr Director – Application Development and Support, Director – Solution Architecture, Manager – Client Implementation, Director – Business Analysis, Delivery manager – strategic Programs
• As needed, support business development activities during RFP responses or other business development activities

General Requirements

• Providing cross-functional expertise in delivering services and solutions for with a focus on order Hub Services and Pharmacy Management.
• Strong attention to detail in business process improvements, ability to understand the end-to-end business process, and ensuring those business processes align with best practices.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
• Stays abreast of changing technology trends and able to incorporate new technology or methodologies quickly.
• Managing a broad project portfolio of continuous improvement projects to increase capabilities provided to the business.
   

Business Strategy & Execution

• Assist in the creation and maintenance of the Company’s IT Strategic Direction leveraging existing relationships and Products. This includes Product Requirements, Service Requirements, Corporate Environment, and Target Valuation Objectives.
• Provide strategic solutions and approaches to solve ongoing business challenges to IT executives and business partners through collaboration with internal partners.
• Present technology solutions and alternatives to the senior leadership team.
• Create a three-year roadmap for the Channel business.
• Prepare and present business cases and validate resource and cost estimates for potential technical solutions.
• Advise the business on the technical and business value of the proposition.

Development, Quality, and Testing, Change Management

• Implement industry standard best practice approaches for the Company’s Software Development Life Cycle.
• Collaborate with other software development teams to ensure consistency in code development and development processes.
• Create, maintain and enforce a quality management process that ensures operational efficiencies and quality products delivered to the customer.
• Coordinate communications and scheduling to all affected parties when technology changes are to be made. Ensuring that technology changes are conducted so that our employees realize as minimal impact as possible.

Budgeting, Standards, and Governance

• Keep up-to-date on new technology and standards in areas relevant to the organization and the rapidly changing digital environment.
• Provide financial management for the IT Development Services team and any assigned projects. Develop accurate annual operating and capital budget proposals to ensure expenditures align with plans. Analyze and justify budget variances.

People Leadership and Employee Development

• Manage and lead a team of high performing associates through effective hiring, coaching and performance management, setting clear expectations and measurable performance goals.
• Provide tools and training to enable a high-performing team.
• Foster a collaborative, team-oriented attitude. Communicate effectively with others with clarity and transparency. Encourage mutual respect and accountability at all levels.
• Perform supervisory responsibilities in accordance with Company policies and applicable laws.
• Communicate providing regular formal and informal verbal and written feedback in a professional manner.
• Handle novel and diverse work problems on a daily basis.
• Attract and develop high-caliber talent.
• Provide regular informal and formal feedback.
• Ensure that project teams remain focused on key objectives and goals and comply with established methodologies.

Administrative and Other

• Manage administrative tasks related to team members (time card approvals, budgets, personal/vacation time).
• Perform other tasks, project, and duties as requested and assigned.

Personal Attributes & Behaviors

• Analyze complex information and variables and to select the most effective course of action for the organization at any given point.
• Deal with a variety of emotions and frustration in making business decisions. Emotional stability and personal maturity are important attributes in this position.
• Resolve problems, handle conflict, and make effective decisions under pressure.
• Identify and resolve critical issues and assess their impact on others and the organization.
• Plan, organize and prioritize multiple tasks.
• Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.
• Accept accountability and responsibility in work practices and expectations. Deliver what is promised.
• Demonstrate ability to give, receive, and analyze information, formulate work plans, prepare written material, and articulate goals and action plans.
• Use innovative critical and creative thinking to evaluate and solve work and customer issues.
• Seek assistance in solving work problems through collaboration and information seeking.

QUALIFICATIONS

Business & Technical Skills & Experience:

• At least 5 years of Experience in Patient Services business in the Technology leadership capacity
• Minimum of 10 years progressively responsible Application / IT leadership experience.
• Demonstrated experience in coaching and mentoring staff into new and advanced skills in a technical environment.
• Minimum of 6 years of people leadership experience and experience of having led high potential growth leaders.
• Demonstrated success collaborating with internal stakeholders to produce software products.
• Strong understanding of data and application
• Demonstrated project management skills.
• Background in Health Care and/or high-volume, regulated, consumer-services functions.

Soft Skills:

• Excellent interpersonal, written, and oral communication skills, with ability to convey message with executive presence as well as consultatively influence outcomes.
• Awareness of situational leadership and when to use different leadership styles (e.g., coaching and mentoring vs pacesetting and directive) to achieve the desired outcomes.
• Excellent time management, organizational, and prioritization skills with ability to balance multiple priorities and projects simultaneously.
• Strong ability to analyze complex information containing many variables and choose the most effective course of action for the organization at any given point.
• Excellent customer service focus.

EDUCATION
• Bachelor’s Degree in Computer Science or equivalent years of experience and knowledge.

LOCATION & TRAVEL
• Sufficient coverage between Cincinnati, OH and St. Louis MO. Occasional travel to other EVERSANA offices or customer visit.
• Relocation assistance is available

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $172,000 to $232,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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