At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

The Lead Pharmacy Technician is responsible for the overall flow of prescription and wholesale orders through the pharmacy. This requires mastery knowledge of all aspects of picking, packing, and shipping orders. The Lead manages and trains staff to ensure all orders are processed correctly and efficiently; as well as in compliance with all federal and state laws and policies and procedures. They serve as the center of knowledge to the fulfillment pharmacy, manage infusion hardware and serve as backup to the Warehouse Operations Manager as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Train and mentor Pharmacy Technicians to provide excellent pharmacy services to our patients and clients
• Ensure all orders as processed correctly and managed appropriately
• Assist other departments with processing orders to and through the pharmacy All other duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Assigning fulfillment staff as needed for optimal work-flow management Overseeing shipment status modification (i.e. hold, return-to-stock)
• Confirming all delivery tickets to ensure each order has left the facility on the correct shipping day, has tracking information, and is ready to bill
• Assisting in the training, development and motivation of pharmacy fulfillment staff to achieve department goals and objectives
• Tracking hardware inventory, invoices, and vendor performance through asset management program and including receipt of hardware into patient management application
• Ensuring compliance of policies and procedures for shipping, receiving and delivery of patient prescriptions, wholesale orders and supply orders.
• Acting as the backup for the Warehouse Operations Manager as needed: Includes required proficiency for purchasing: purchase order entry, submission, receiving, inventory transactions, applicable preventive maintenance, record-keeping and processing return shipments per regulatory requirements and applicable policy/procedures
• Assisting with creation and maintenance of all pharmacy work instructions
• Picking and packing patient prescriptions, wholesale orders and supply orders
• Ensuring all manufacturer program specific literature and materials are included as necessary Creating and ensuring appropriate third party shipping labels are attached to all patient prescriptions, wholesale orders and supply orders
• Ability to complete all Pharmacy Technician responsibilities
• Setting clear direction, effective plans and measurable outcomes

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Current MO pharmacy technician registration in good standing
• Two or more years prior experience as pharmacy technician or 6 months experience at EVERSANA Chesterfield pharmacy
• High school diploma or GED Punctual and reliable
• Ability to adapt and successfully handle unexpected situations Basic math calculation skills
• Reasonable knowledge of information systems and software applications for program operations Good oral and written communication skills

PREFERRED QUALIFICATIONS:

• Previous experience with a CPR+ based computer system

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

This position requires medium physical activity; walking or standing at a minimum of 80% of the shift and lifting up to 50 pounds. While performing the duties of this job the employee is regularly required to reach, lift, use hands to finger, grasp, stand, walk, and engage in repetitive motion. Bending, squatting, pivoting and stooping may be required. The employee is intermittently required to climb, kneel or crouch, pushing or pull, feel, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a pharmacy/warehouse environment. The noise level in the work environment is usually moderate. The employee is not substantially exposed to adverse environmental conditions.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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