At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. 

If you are passionate about technical platform management, with a background in TMS applications, have a strong track record of success, and are committed to delivering high-quality technical solutions, we encourage you to apply for this exciting opportunity! 

The Technical Platform Manager, specializing in TMS (Mercury Gate), will lead the development, maintenance, and optimization of our TMS technical platform along with API integration points to ensure scalability, efficiency, and reliability within our supply chain.  

This role requires close collaboration with development and operations teams to align our TMS technical platform accomplishing our Client’s objectives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to efficiently manage the entire supply chain process, enhancing its effectiveness, and implementing strategies in the full deployment of Mercury Gate platform options, as it relates to EVERSANA. 
• Setts clear direction, effective plans and measurable outcomes with TMS (Mercury Gate) implementations and upgrade modifications.  
• Work closely with stakeholders to understand business needs and develop technical solutions to support them collaborating with technical and functional teams to meet business requirements. 
• Ensures optimal performance and stability overseeing testing, deployment, and ongoing maintenance testing in both TMS and WMS UAT/QA environments. 
• Conducts comprehensive reviews of the MercuryGate platform to optimize, automate, and enhance overall efficiency, including: automating tasks, improving client visibility, and consistently monitoring technical performance. 
• Develop and implement technical platform upgrade and enhancement strategies to keep the platform current and competitive.  
• Create reports to improve key metric tracking within the MercuryGate platform measuring the success of our production initiatives. 
• Mentor and assist the operations Transportation Coordinators to mitigate exceptions in the load out and dispatch process. 
• Plans, organizes, and coordinates various projects, programs and services.  
• Proficient in configuring the Mercury Gate platform for reporting, hierarchy, and development.  
• Proficient in writing DRS code for Macro development in Mercury Gate Edge. 
• Manage technical platform budgets, timelines, and resources effectively. 
• Ensure compliance with technical platform security and data privacy requirements. 
• Interest and ability to explore new technical platforms in Supply Chain Solutions. 
• All other duties as assigned  

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's or certification in Computer Science, Information Technology, or a related field. Specializing in any TMS software (Mercury Gate Preferred)  
• 5+ years of experience in technical platform management or a related field. 
• Proficiency in cloud computing platforms as they pertain to TMS solutions: AWS, Google Cloud, or Microsoft Azure. 
• Strong understanding of API development along with background XML tables for TMS 
• Driver’s license (required) 
• Strong project management and leadership skills. 
• Excellent communication and collaboration skills. 
• Ability to work in a fast-paced, agile environment. 
• Microsoft Office Suites, and reporting tools like Power BI 

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Supply Chain or Business 
• APICS CSCP or APICS CPIM, Green Belt) 
• Background in transportation all Modes 
• Power BI User Level 
• Proven track record of successful implementations and optimizations to enhance supply chain efficiency and reduce costs. 

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee the management of the Mercury Gate TMS by all users.
• Select and supervise the activities of the department staff at a SOP level in coordination with the Transportation Manager; communicate interpret and discuss with team the company policies and procedures.
• Lead by example in both the administration and management of the Transportation Team. Execute at high level to task and to project timelines. This requires high levels of priority management and follow up within the Supply Chain team and coordination with the other team managers.

EXPECTIONS OF THE JOB:

• Travel (20 %)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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