EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH TTC, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

We are seeking a Cloud Engineer (Salesforce Marketing Cloud) who is a subject matter expert of the platform You will be expected to provide a high level of expertise in the design and functionality of business requests. The ideal candidate will have experience in the implementation of the platform, performing impact analysis of application changes across various components, and the ability to provide development estimates for business requests.   

This is not an entry level position, but rather a role for a technologist with a substantial portfolio of experiences and accomplishments including working in an agile team environment with architects and other cloud engineers. 

What Does a Cloud Engineer Do?

• Expertise with Salesforce Marketing Cloud 
• Perform detailed analysis of requirements and solution design 
• Perform platform standup and implementation activities 
• Triage and remediate platform and tactic implementations 
• Develop dashboards to communicate campaign and marketing performance 
• Possess a strong understanding of IP Warming best practices 
• Able to utilize ReturnPath to evaluate and monitor email deliverability 
• Build and maintain marketing campaigns using Journey Builder including email, text messaging, integration events, and A|B/multivariant testing 
• Interpret and translate metrics/analytics into insightful analysis to drive change and campaign performance 
• Familiar with building email templates and content using Content Builder 
• Test platform configuration and integrations to ensure they support the business requirements 
• Build data integrations and ETL operations 
• Provide guidance to other operational teams on automation and journey best practices 

What Are We Looking For?

• Bachelor's degree in Computer Science or equivalent education plus professional experience required 
• Experience in Salesforce Marketing Cloud with Certified Administrator and Certified Developer credentials 
• Experience in Salesforce Interaction Studio a plus 
• Proficiency in SQL, Apex, and JavaScript with Lightning a plus 
• Experience with API development and usage 
• Familiarity with data modeling and ETL concepts

BONUS POINTS, If you have the following:

• Experience in pharma marketing  
• Proficiency in REST, JSON and .NET 
• Experience with formal test case authoring and test execution 
• Experience with Salesforce core products; Service Cloud, Health Cloud, or Experience Cloud (Community Cloud) 
• Familiarity with relational database design and operations 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $120,000 to $160,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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