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EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,

EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles, Bucharest, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timişoara) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.

Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO (20%): Externalization of business processes, back-office activities within our specialization

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with project’s performance indicators; 
• Communicate with other designated teams and escalate complex issues. 

Requirements:

• Spoken languages: fluent French and English (B2/C1); 
• Technical college or university is not mandatory as necessary training will be ensured; 
• Previous customer support experience is an advantage; 
• Excellent customer service abilities: client orientation, active listening and interpersonal skills; 
• Ability to work in a dynamic environment and to multitask; 
• Availability to work in shifts (4h/day);

Technical Skills:

• Basic knowledge or strong interest in learning of Windows OS and Microsoft Office tools (Outlook, Teams, Excel, OneDrive,SharePoint)
• Familiarity with basic networking concepts (IP, VPN, connectivity)
• Use of remote access tools 
• File system navigation, password reset, and basic printer setup
• Understanding of ticketing flow and importance of proper documentation
• Entry-level knowledge or strong interest in learning: Active Directory, network troubleshooting, enterprise applications

Soft Skills:

• Availability and punctuality
• Strong communication and active listening skills
• Customer-oriented mindset and empathy
• Patience in user interactions
• Teamwork and collaboration abilities
• Logical thinking and structured problem-solving
• Curiosity and technical instinct – willingness to understand how systems work and to troubleshoot through reasoning

What we offer:

• Permanent contract
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to people with disabilities