Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

What if you were looking for a stimulating job in a caring and innovative company?

👉 Contact us at [email protected]

Responsabilities

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Basic knowledge of Apple environment (iPhone)
• Incident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
• Problem Solving: Ability to diagnose technical issues and provide quick and effective solutions.
• Communication: Ability to communicate clearly and effectively with users.
• Incident Management: Ability to handle IT incidents, manage emergencies, and escalate issues when necessary.
• Customer Service: Deliver exceptional customer service while remaining professional and courteous, even in stressful situations.
• Teamwork: Ability to work effectively within a new team.
• Time Management: Skill in efficiently managing time and priorities to handle multiple tickets or issues simultaneously.

Essential experience/skills

• Experience: Previous experience in an IT support or helpdesk role.

• Technical Skills: Proficiency with remote access tools, ability to configure Apple hardware, knowledge of Windows, and printer setup.

• Identity and Access Management: Experience with identity and access management (Active Directory).

• Networking: Knowledge of networking principles such as TCP/IP, DNS, DHCP.

• Languages: Fluent in English and Dutch.

• Soft Skills: Analytical ability, patience, empathy, and stress management.

• Mobility: Ability to travel to different entities within the Benelux region.

• Organized, able to work independently, pragmatic, and hands-on approach

• Location: based in Amsterdam-Zuid (south)
• Workload: 5 days per week / 8 hours per day on client site support
• Fluent in Dutch and English

All our positions are open to people with disabilities