Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority.

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal).
• Assist and inform the user according to the request and within the limits of the scope of intervention.
• Provide support for computer systems in case of hardware and software incidents.
• Provide support for mobile devices in case of hardware and software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
• Carry out maintenance interventions.
• Carry out the preparation and installation of workstations and software.

• Good technical knowledge of Workplace environment and end-user services: MS Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory expertise.
• Expertise in troubleshooting, sufficiently solid expertise to meet the infrastructure support needs and handle certain workstation-related issues.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment.
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• Spoken languages: English (fluent), Dutch (native)

• Sector: chemical industry
• Location: based in Ertvelde
• Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities