DUTIES AND RESPONSIBILITIES:

The successful candidate will utilize his/ her advance knowledge of telecommunications and excellent customer service skills in this position to:

• Provide technical support service to customers independently or jointly with a technical support team.
• Develop the technical solution and issue the design documents: HDL, LLD;
• Provide detailed information on how to set up, configure, and upgrade Access Network Products.
• Pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
• Track and solve all technical issues appeared during the testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
• Troubleshoot hardware and software issues and identify network/ applications issues;
• Use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.

• Technical degree;
• High- level English;
• Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems (U2000);
• Strong customer service experience, technical support and troubleshooting skills;
• Minimum of 1 year of telecommunications customer service/ technical support experience;
• CCNA qualification is mandatory;
• Capable of taking initiative to identify, resolve problems and improve work environment;
• Ability to work on multiple tasks at the same time and prioritize them accordingly;
• Good spirit and adaptability;
• Ability to work in a fast paced and dynamic environment.