Language Travel Consultant - Swedish and English

  • Passeig de Gràcia, Barcelona, Spain
  • Full-time

Company Description

As a leading study abroad agency, ESL has been organising language courses abroad in Switzerland and throughout the world since 1996. Our presence is international, with more than 45 sales offices in Europe and Latin America. Beyond linguistic, cultural and geographical borders, we have helped thousands of students make their goal of learning a language and discovering the world a reality.

For the fifth time since 2010, ESL was voted Star Study Abroad Agency in Europe at the 2016 ST Awards. This prestigious award results from the votes of hundreds of language schools around the world and rewards the quality work and efforts provided by all of the ESL staff.

In 2019, ESL has joined forces with Kaplan International English, one of the largest English-language trainers in the English-speaking world, helping students enrich their lives and careers through language education. Kaplan’s 37 English language schools in the U.K., U.S., Canada, Australia, New Zealand, and Ireland teach almost 40,000 students from over 150 countries. Kaplan’s specially designed “K+” learning system provides an integrated approach to learning, combining online tools, exercises in class and offline books.

Job Description

Your mission will be to develop the sales of education programmes for an international clientele by means of written price quotes, phone calls and personalised interviews. To manage the language stay, once it is already sold. Also attend to our customers before, during and after their language stays with all doubts and issues they can have.

Main tasks:
•    Advising clients and selling personalised language stays, in French and English or in Swedish and English (mainly via telephone, email or in person)
•    Analysing and addressing clients’ demands, depending on their needs
•    Providing clients with written quotes in person, via telephone or via email
•    Ensuring regular follow-up with clients (via telephone, via email)
•    Processing bookings, managing customer’s files, managing invoicing
•    Assisting customers before, during and after their stay.
•    Providing personalised advice to each customer, including detailed information regarding every step of the language course

Qualifications

Your professional skills:
•    You must have previous experience in a sales position, ideally in a travel agency
•    You possess interpersonal and communication skills
•    You are able to work in an autonomous and organised manner, with a high sense of responsibility
•    You have strong administrative skills and are good organisational skills.
•    You are a fluent Swedish speaker and you have a very good level of English (at least level C1), any other languages are a bonus

Your personal skills:
•    You have a smart appearance
•    You are available and flexible, with a good team spirit
•    You possess a good knowledge of geography
•    You have experience and a taste for travelling

Additional Information

What we offer you:

  • The opportunity to develop your skills in an international environment, in the exciting field of language travel.
  • A young and dynamic work atmosphere.
  • An environment where corporate ethics and sustainable development matter.
  • Competitive salary + Ticket restaurant

Place of work: Barcelona (Spain)

Start date: ASAP

Reference: ESL_LTC Swedish

Type of contract: 12 months fixed term contract (prospect of a permanent position)

Activity rate: Full time

If you fit the profile and are interested in this position, please send us your application file in English (résumé) along with a cover letter. Please note that only applications received through our online platform will be informed of the status of their application.