Key Responsibilities

General Responsibilities

• Responsible for complex, high volume admin processes relating to marketing components such as property particulars
• Processing and coordinating orders
• Liaising with internal and external clients, in a professional manner, regarding their orders i.e.: appointments for photography, setting and monitoring expectations
• Collecting and reviewing content from agents within the deadline and making sure it is passed to correct department for jobbing up.
• Dealing with telephone inquiries, escalating where required
• Filing and Proof reading
• Maintenance of databases i.e.: NetSuite / Filmmaker
• Maintenance of excel sheets and production of invoices
• Prioritize the workload to ensure service level agreements are met
• Ordering and packaging stock orders
• Checking invoices for Finance
• Produce weekly and monthly reports for management
• Monitoring performance in areas such as time frame for delivery of components and accuracy of work

Multi-skilling

• Take responsibility for becoming proficient in all areas of the department, so team members can provide cover for each other
• Take part in learning duties outside of the department so cover may be provided as required
• Assist other areas of the business where required – may require travel to other Company locations on occasion

Continuing Personal Development

To proactively take part in:

• encouraging a culture of team working and mutual support
• ensuring continuous professional development across the team
• regular one to one and performance and development review meetings with the Team Leader

Skills, Knowledge and Experience required

Essential

• Experience of high volume, pressurized admin tasks
• Excellent IT skills, Word, Excel, PowerPoint etc
• Well-developed communication skills
• Good organisational skills, with high attention to detail
• Strong team player, but equally good at taking initiative
• The ability to critically review processes and systems, making suggestions for improvements

Desirable