Service Desk Analyst
Job Description
Service desk Analyst required to join our team in Kettering. The successful candidate will be required to:
·Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
·Manage issues and requests across brand-facing and corporate systems
·Work within defined SLAs for the above
·Provide timely updates on issues and requests
·Support defined prioritization, escalating issues where appropriate
·Ensure all issues and requests are effectively tracked within issue tracking/management system
·Update self-help documents, training material for new users
·Research and resolve technical issues and provide technical solutions
·Liaise with technical teams to manage new installations and updates
·Implement licensee/member/employee on/off-boarding processes
Skills, Knowledge and Experience Required
Essential
You should have a solid experience in a similar role, excellent analytical,diagnostic skills along with attention to detail and organisational skills.In addition, you will require:
·Proactive and creative problem-solving approach
·Strong sense of ownership, a can-do attitude
·Excellent interpersonal, communications and presentation skills
·Ability to generate respect and trust from staff and external customers
·Strong team player, but equally good at taking initiative
·Technical qualification related to Microsoft Office and/or modern web/browser technologies