Apprentice - Digital Support
Job Description
Digital Support Apprentice required in our Cambridge Studio. Working as part of a small team, the Apprentice would take part in:
- Ensuring the efficient design and delivery of e-marketing materials
- Dealing with general online customer queries and IT queries / issues, escalating where necessary
- Liaising with agents and internal contacts
- Building websites from agreed templates
- Meeting Service Level Agreements
- Maintaining records of calls and queries
- Training calls to agents on how to use our online platforms
The successful candidate will require excellent IT and communication skills as well as attention to detail. SEO knowledge and web template experience would be an advantage but is not essential.
In return we can offer:
- Training via a Customer Service Apprenticeship, depending on knowledge, skills and experience
- 25 days holiday plus bank holidays, increasing to 30 days per year by length of service
- Ability to purchase up to 5 additional days holiday, at certain points in the year
- Life Assurance x 4 salary
- Health Insurance or Cash Plan – level dependent on role
- Confidential Employee Assistance Helpline
- Pension
- Eye care vouchers
- Interest free loan to purchase a cycle
- Season ticket loan
- Training and Development where required
- One day volunteering leave per year
- Weekly office fruit basket