Company Description

Riptide is Canada's top-rated fulfillment and 3PL partner serving e-tailers, retailers and wholesalers with a specialized focus in the Canadian decorative plumbing and home improvement sectors. Riptide’s deep understanding of the market’s unique needs cultivates strong and lasting partnerships with world class manufacturers while allowing for an unparalleled fulfillment and customer experience. Riptide’s partners rely on our team to seamlessly and reliably inventory, process, fulfill and immediately deliver product – with the manufacturer’s brand integrity and customer satisfaction top of mind at each step.

Riptide is a division of EMCO Corporation, a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products providing sustainable solutions for our customers and communities for over 120 years. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. 

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. 

Why Join Our Team? 

Riptide Fulfillment Corporation offers a unique business model in omni-channel distribution, warehousing, fulfillment and B2C ecommerce. Working with customers that range from residential, wholesaler, and key e-tailer markets, Riptide is one of Canada’s largest most relied upon partners in the decorative plumbing and home improvement spaces. Within Riptide and as part of the EMCO network, we have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! 

In addition, we will offer you: 

• Great mentors and on-the-job training 

• Growth potential with competitive salary, benefits, and profit sharing 

• A career with a solid, stable company with strong core values 

• Participation in our pension plan with employer contributions 

• Work-life balance and flex time 

The Warehouse and Fulfillment Teammate plays a vital, hands-on role in the daily operations of our warehouse. This position is responsible for the accurate picking, packing, and shipping of orders, including both parcel shipments and palletized freight. Working in a fast-paced environment, the Fulfillment Associate ensures that all orders are processed on time and meet Riptide’s high standards for quality, accuracy, and efficiency – and always with a safety-first mindset.

The ideal candidate is reliable, detail-oriented, and thrives in a physically active role. You take pride in your work, step forward with new ideas that improve the day to day operations, and understand that every correctly picked and packed order contributes directly to customer satisfaction and the success of our partners.

Duties of the Role:

• Order Picking: Accurately pick items based on order details, using warehouse management tools and scanners to verify SKUs, quantities, and product conditions.
• Packing: Prepare products for shipment by securely packaging items to prevent damage during transit, applying appropriate labeling, and ensuring all documentation is included.
• Shipping: Stage orders for same-day courier pickup or LTL carriers, confirming shipping methods and deadlines. Register Small Parcel (SP) and LTL shipments. Load parcels and skids for outgoing shipments.
• Receiving: Off-load incoming shipments, conduct package inspections for any damage and safely put away product.
• Inventory Accuracy: Help maintain accurate inventory by reporting stock discrepancies, participating in inventory counts, and keeping pick areas organized.
• Warehouse Organization: Keep workstations, aisles, and shelves clean and orderly. Assist with general warehouse upkeep and storage optimization.
• Safety & Efficiency: Follow all safety protocols and contribute to a team-oriented, high-performance work culture focused on productivity and continuous improvement.
• Flexibility: Support receiving, returns, and restocking functions as needed during peak periods or staff absences.

• Minimum 1-year previous experience in a fast-paced warehouse or fulfillment environment.
• Ability to lift and move boxes and skids up to 50 lbs on a regular basis.
• Comfortable working in a physically active, fast-paced environment with same-day shipping goals.
• Attention to detail and accuracy in executing tasks.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills.
• Dependable, punctual, and team-oriented with a positive attitude.
• Basic computer or scanner literacy is an asset.
• Experience operating Material Handling Equipment (MHE), preferred.

Salary Range: $42,000 – 45,000 Plus Profit Sharing 

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. 

Riptide uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.  

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Riptide uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.