With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Salary Range - $45,000 - $75,000

As a Showroom Sales Support representative, you will provide sales support to the Showroom Consultants as well as customers via telephone, email, and walk-ins to our Ensuite Showroom. You will be the backbone of the Showroom Team, assisting with customer support, product sourcing, and managing the flow of orders. Support will also be provided to directly to customers and homeowners.

Additional duties will include:

• Support Showroom Consultants activities as part of the team
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Source products from vendors and other locations to meet project timelines and budgets
• Send and follow-up with request for quotes to vendors
• Answer telephone calls, emails, and in person questions from customers identify their needs
• Book consultations showroom consultations 
• Enter sales orders generated from Showroom customers via phone, emails, and texts
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Maintain product literature to ensure most current information is available to customers
• Research product for customers and provide recommendations
• Plan and co-ordinate customer events
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or luxury sales support; plumbing, kitchen or bathroom showroom sales preferred
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Valid driver’s licence with a clean driver’s abstract

Preferred Skills:

• Previous experience with or knowledge of products sold in the Ensuite Showroom
• Knowledge of kitchen and bath design trends
• Possess excellent project management skills
• Time management and organizational skills
• Flexibility and Adaptability
   

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.