Emco is one of Canada's largest national distributors of building products for the residential, commercial, and industrial construction markets, with over 250 Profit Centre (PC) locations across Canada.  Emco has leading positions in each of its businesses, with opportunities for tremendous growth, and is continually developing new methods to efficiently serve its growing customer base. Emco’s National Support Centre (NSC) is a high-performing team of professionals focused on providing value-added services to enable Profit Centre success. Learn more about us at emco.ca

• Analyze collections from customers received at NSC to ensure customer and remittance information is complete and payments are applied to customer accounts within 24 hours
• Review funds received, cash desk reports, and cheque batches to ensure accuracy and completeness prior to processing. Follow-up with the PC and credit administrator for additional information
• Confirm that collections from customers at the PC and credit departments are deposited and referenced in the bank statement daily for cheques, cash, debit and credit cards
• Scan cheques into Alloc8 (Application Software) for processing and scan cheques into Cheque Pro to deposit funds in Emco’s bank account. Confirm that the Alloc8 and Cheque Pro batches balance daily
• Report the daily unapplied EFT and Online collections to the credit departments and relevant PC teammates in order to identify customers and application instructions
• Perform bank reconciliations monthly to balance all amounts deposited in the bank against all amounts applied
• Analyze the cash application suspense account and correct any errors daily
• Build and maintain excellent customer relationships both internally and externally (PCs, NSC Teams, Credit Departments, Customers)
• Create and publish training materials on internal website for PC teammates and Profit Centre Managers (PCMs)
• Identify departures from SPIs and proactively follow-up with Profit Centre teammates and PCMs as an opportunity to increase efficiencies
• Develop strong working relationships with Emco’s credit departments
• Support the credit department’s understanding of the application process, customer account balances, customer account reconciliations, and system reporting
• Proactively support the cash application support inbox by responding to inquires within 24 hours

• University Degree, Major in Accounting, College Diploma, Major in Accounting or equivalent work experience
• Excellent written and verbal communication skills to effectively convey complex concepts to diverse audiences
• Strong time-management skills demonstrated through successfully undertaking multiple priorities at one time
• Ability to work independently as well as collaboratively and to establish and maintain strong relationships
• Self-starter and strong attention to detail
• Solid customer service skills including the ability to communicate with a diverse customer group
• Ability to define and solve problems, collect, and analyze data, establish facts and draw conclusions
• Comfortable challenging the status quo and exploring opportunities for improvement
• Bilingual communication (French and English) is considered an asset

Please note that applicants for this role must be eligible to work locally in London, Ontario, Canada.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.