The Ensuite Bath & Kitchen Showroom is one of Victoria's most successful plumbing showrooms, and the only Premier Kohler Showroom on the Island. We provide quality and cutting-edge products that help support residential and commercial needs of our clients in the construction and plumbing industry. 

At The Ensuite we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

As a Showroom Consultant, you will work within your team to guide customers in making decisions around product function and design. You role is comprised mainly of guiding customers through our 4000 sq ft showroom, pricing products using our software, closing the sale, and then managing the sales cycle until construction is complete.  

Additional duties will include:

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick reliable quotes and accurate delivery dates
• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the business
• Maintain product literature to ensure most current information is available to customers
• Drive showroom sales through promotions and maintaining display materials
• Understand and follow all safety regulations at all customer locations as well as at the business
• Perform other tasks as requested by the Manager

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
• Knowledge of kitchen and bath design trends
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Able to identify customer needs, provide solutions and close the sale
• Possess project management skills
• Able to learn and operate the applicable software system used to process orders

Preferred Skills:

• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
• Experience using POS and PMP software
• Previous selling experience

Why Join Our Team?

Ensite Bath & Kitchen showroom, a part of EMCO Corporation, is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.