Mandarin Speaking Network Operation Engineer
Job Description
- Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home);
- Responsible for 7*24hr calls answering for network trouble and ICT problem notice;
- Responsible for handling notices 7*24hr from Network Operation Centre email and internal system;
- Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally;
- Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners;
- Responsible for checking network element twice a day (may need more times accordingly with different situation);
- Responsible for provisioning of trouble recovery and migration;
- Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company’s internal departments;
- Responsible for maintaining record for network assets and spare parts, customer’s service records, and other related materials.
Requirements
- Fluently English and Mandarin speaking, reading and writing is preferable;
- Basic network technical knowledge or related computer major;
- Good communication skill and strong sense of responsibility;
- Certification of CCNA or HCNA would be considered priority;
- Good communication skills.
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