Do something different, make a real difference

EF stands for "Education First".  Since 1965, we have helped millions of people transform their lives by breaking down the barriers of language, culture and geography. Today, we're the world's largest private education company - offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree. 

With our business expanding in every corner of the world, we're always looking for enthusiastic self-starters ready to make their mark on the global stage years before their peers. How is that possible? An entrepreneurial spirit permeates everything we do: we make fast decisions, capitalize on unexpected opportunities, invest in the right ideas. In fact, behind each of our successes lies an enterprising EF person who had a clever idea, led a strong team, or found an innovative solution.  

How will you make a difference?

Traveler Support Specialist

Smithsonian Student Travel

Cambridge, MA USA

Synopsis

Bring your energy, attention to detail, initiative and excellent customer service skills to this position. As a Traveler Support Specialist, you will be working with student travelers and their parents to assist with a variety of account management and travel arrangement topics to help students prepare for traveling on tour.

The Role

You will be responsible for managing traveler accounts, communicating with customers on both inbound and outbound calls, working to problem-solve effectively in a fast-paced team environment, and liaising with multiple departments of the company to ensure customer satisfaction.  Your greatest assets will be your communication skills, time management, ability to problem solve, and enthusiasm for educational travel. This is an entry level position that requires flexibility regarding assigned shifts.   During incentive periods, performance based bonus may seasonally be applicable based on individual transactional sales.  

Requirements

• Bachelor’s degree
• 0-1 years of customer service experience
• Strong attention to detail, organization and flexibility
• Strong communication skills and ability to multi-task
• Spanish speaker preferred

Smithsonian Student Travel provides educational tours for students across America so that they may discover our nation’s best learning destinations. To learn more visit www.smithsonianstudenttravel.com.

Smithsonian Student Travel is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to break down barriers of language, culture, and geography. To date, EF has helped more than 15 million people learn a language, discover the world or earn an academic degree. For more information, visithttp://www.ef.com/careers.

EF is an Equal Opportunity Employer.

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