Join Our Passionate Team – Make a Lasting Impact Every Day!

At Dungarvin, we’re not just a company—we’re a close-knit team of dedicated professionals focused on empowering individuals with intellectual and developmental disabilities, autism, and mental health challenges. We take a person-centered approach to helping the individuals we serve lead fulfilling, independent lives, and we’re looking for compassionate, driven Local Help Desk (LHD) to help make this mission a reality.

Why Dungarvin?
As part of our team, you’ll enjoy a range of exciting benefits and opportunities:

• Pay Range: $ $24.50-$25.15 per hour
• Schedule: Full Time, Monday - Friday 8am to 4:30pm in office. Not remote. 
• Comprehensive Benefits: Medical, Vision, Dental Insurance (for FT employees), Supplemental Insurance, Life Insurance, and more!
• Retirement Savings: 401(k)
• Paid Time Off that increases with tenure; Including PTO Donation options
• Employee Perks: National Brand Discounts, Employee Referral Program, and access to Tapcheck (get 50% of your pay before payday)
• Growth & Development: Access to career growth opportunities, paid training, and mentorship

Apply Today—Be Part of Something Truly Special!

What You’ll Do: The local help desk (LHD) is the primary point of contact for technology needs, SharePoint site administration provision Microsoft accounts being created and discontinued, provides new staff computer training, maintains documentation for computer training, provides ongoing technology support, manages laptops, office technology, and MiCollab set-up and training with phone extensions. The local help desk works closely with the national IS department to ensure IS initiatives are pushed out to Dungarvin MN, proper equipment is in place and acts as a liaison between Dungarvin MN and the IS department.

• Primary point of contact for all minor computer troubleshooting issues
• Complete software updates
• Act as a liaison between Dungarvin, MN and IS department
• Training for new employees on Dungarvin, MN technology, equipment and applications
• SharePoint administration

• High school diploma or GED Certificate
• Minimum of two years of technology experience.
• Minimum of two years of business education, business training, or administrative experience.
• Ability to manage highly confidential information
• Excellent computer skills in MS Office, SharePoint, Word, Excel to create spreadsheets, and knowledge of Access software.
• Process information with confidence, flexibility, initiative, and self-directedness. Have the ability to navigate unexpected demands and incidents.
• System development and management skills, including the ability to evaluate successful systems and recommend changes, when needed.
• Excellent communication and interpersonal skills to work with all levels within the organization and community.

• In office position
• Monday - Friday 8am to 4:30pm

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. We pride ourselves on fostering an inclusive, diverse team. We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an affirmative action and equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Veterans encouraged to apply.

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