A LITTLE ABOUT US:

Dungarvin is a national organization of privately owned companies that are dedicated to providing high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges and to children and their families.

FUN FACT:

In March 1976 our founders (now husband and wife duo) Tim Madden (24 years old) and Diane (23 years old) decided to start a business that would provide community housing for people with intellectual and developmental disabilities. Through diligent research and planning Tim and Diane officially opened their first 15-person residential program in St. Paul, Minnesota, in July 1976. For the next 3 years Tim and Diane were "houseparent’s" who lived on the ground level of the home; sleeping on a mattress on the floor! Through the success of that program Dungarvin has grown to employ approximately 5,000 people who currently provide supports to over 4,700 individuals across 14 states!!

• Provide direction, supervision and oversight for quality improvement departments in an 14 state region of a large human services agency. 
• Oversee all aspects of quality management for the organization, in order to assure high-quality services  
• Coordinate and audit systems, processes and products, ensuring compliance with new and existing national and agency quality standards, regulations and accreditation standards 
• Implement quality management actions and contribute to the development of agency policies and procedures, strategic plan, and other improvement initiatives 
• Ensure Quality Assurance tools remain current/relevant in order to achieve desired outcomes 
• Provide data analysis with recommendations and quality oversight to projects from the planning phase to project completion
• Coordination, training and support for Quality Assurance staff and/or other staff in each Dungarvin state
• Provide leadership on the development and implementation of policies, systems, and initiatives to promote the concepts, beliefs, and purpose of the program and organization

MUST HAVES:

• Bachelor's degree in human services field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, Human Services, etc.) 
• Seven years’ experience in a human service-related field 
• Five years supervisory level experience in a program providing support services to persons with disabilities  
• Experience with developing and implementing program policies and procedures, effectively leading teams and coordinating activities across multiple departments 
• Extensive knowledge of the operational aspects of I/DD services and Person-Centered Planning processes and governing rules and regulations  

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

• Exceptional communication skills (written and spoken).
• Having strong decision-making and communication skills, be responsible, mature, and flexible.
• Excellent administrative, organizational, project management, research and writing skills.
• Strong knowledge of the State and federal laws and regulations; is pertinent to the success of the National Director of Quality Assurance.

WHATS EXCITING ABOUT THIS ROLE:

This is a brand-new role added to a growing team! Because of the significant growth of Dungarvin this new hire will grow to new levels professionally while making a footprint on the company.  

REPORTS TO:

Chief Operating Officer

HOURS WORKED:

40 hours per week. 

Monday- Friday 8:00AM- 5:00PM (FLEX).  Travel up to 50% of time