Program Coordinator

  • Bowling Green, KY, USA
  • Full-time

Company Description


Dungarvin is a national organization of privately owned companies that are dedicated to providing high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families. 


Our founders (Husband and wife duo) Tim and Diane Madden opened the first Dungarvin program, an ICF/MR serving 15 people, in St. Paul, Minnesota, in March 1976. Tim and Diane were the live-in “houseparent’s” for that first program. Through the success of that program Dungarvin has grown to employ approximately 4,000 people who currently provide supports to over 4,000 individuals across 14 states.

Job Description

This position oversees delivery of consumer support services for assigned location. Supervises personnel to achieve service, clinical, and financial objectives within general resource and reimbursement models. Ensure compliance with regulatory requirements through quality assurance activities. Multiple resource and/or reimbursement models may be involved in achieving objectives with broad guidelines.

Duties and Responsibilities

  1. Ensures consumer and guardian participation in development of service plan and personal futures plan.
  2. Coordinates development of each person(s) served personal futures plan.
  3. Coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such.
  4. Develops waiting list for potential consumer vacancies.  
  5. Demonstrates knowledge of contractual, legal and regulatory requirements.
  6. Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements.
  7. Implements/coordinates any necessary plans of correction from a regulatory body.
  8. Demonstrates organization’s commitment and leadership skills.
  9. Demonstrates knowledge of Dungarvin’s mission by managing for outcomes. Is aware of quality indicators and achieve results.
  10. Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.
  11. Ensures all written training programs are implemented and revised as needed.
  12. Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately.
  13. Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel costs, consultant services, etc.
  14. Monitors all consumer finance documentation.
  15. Implements/monitors compliance with Health and Safety programs.
  16. Develops positive relationships with all funding sources to promote new business.
  17. Uses leadership and communication skills to motivate team members toward agency objectives.
  18. Utilizes problem solving/mediation skills when employee to employee conflict arises.
  19. Fosters team spirit and company pride among team members and agency.
  20. Espouse Dungarvin’s Mission.
  21. Ensure all assigned staff receives training and supervision as needed to meet performance expectations.
  22. Other duties as assigned.




  • Preferred BA/BS in Business, Health Care Administration or Social Services
  • High school diploma or GED equivalent and three years of related job experience may be substituted per area regulations.
  • Minimum two years of verifiable work experience providing services and supports to individuals with developmental disabilities
  • One year previous supervisory experience preferred
  • Must be able to travel between service sites, staying overnight as necessary
  • Experience in managing systems, processes and people
  • Working knowledge of Federal, State and Local regulations concerning services to individuals with mental retardation and/or other developmental disabilities
  • Proven supervisory skills
  • Capable of working flexible hours, covering direct care shifts as necessary

Additional Information


  • Possess thorough, organized and detail-oriented approach to work for error-free medication reviews.  
  • Possess effective interpersonal, verbal communication, and listening skills.
  • Ability to deal with a variety of people, personalities, situations and backgrounds over the telephone and in person.  
  • Maintain a professional image and positive work attitude in order to appropriately represent SCL Participants, visitors, candidates and employees.     
  • Ability to work as an effective and proactive team-player with employees, co-workers and management.  
  • Time management and self-management skills necessary. 





    Full time expected to work 40+ hours weekly.  The Program Coordinator’s schedule must be flexible to accommodate various program, individual, and staff needs.  Office hours are typically 8:00am – 5:00pm, Monday-Friday.  Events such as staff and individual meetings, advisory board meetings, etc., do not always fall within the usual hours, but Program Coordinators are expected to attend. Additionally, effective supervision of staff requires the Program Coordinator be present at various hours in the home to monitor performance, including late night, early morning, and weekend hours.

    Occasionally, Program Coordinators will find it necessary to work direct service shifts, but such work should normally not exceed 16 hours per week.  If a Program Coordinator finds it is necessary to work more than 16 hours of direct service in any workweek, he/she must notify his/her supervisor in advance, in accordance with Dungarvin Policy A-2: Wage and Salary Determination.  If it is not possible to notify your supervisor in advance, then it is expected you will notify your supervisor as soon as possible.

    The Program Coordinator is on call at all times to receive emergency calls unless prior arrangements have been made for someone of comparable authority to assume this responsibility.  On call responsibility may rotate be shared with other program directors in some areas.

    If schedule adjustment is necessary, arrangements should be made and approved by the Area Executive Director.


All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer