At Dungarvin, you have the ability to make someone's life better! Embrace the opportunity to change someone's life by assisting people with disabilities. Providing personal and companion care at Dungarvin, you will have the ability to enhance the quality of life for individuals with disabilities.

The Program Quality Coordinator is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality. He/she must be proactive in finding problems that are or could be a licensing issue. The person in this position must be knowledgeable and up to date on rules and regulations affecting their assigned programs and must work closely with and maintain excellent communication with the Program Manager/Director, Area director and State Director as part of a team approach to providing seamless quality service.

Job Responsibilities:

To maintain working knowledge of all DDS regulations, Dungarvin CT policies, procedures and service philosophies as related to program operations. To assure that programs meet applicable licensing and certification requirements. Position will also be the Therap Administrator Role for Dungarvin CT and will oversee the Benefit Coordinator.

To assure that quality metrics are tracked for the organization on a consistent basis. Provide interim support for vacant Program Director positions. To provide supervision and leadership to administrative support staff. 

To promote a positive and professional attitude toward others while working cooperatively with internal and external contacts to ensure services are provided in a timely manner.  Foster collaborative relationships and engage with all Operational leaders for delivering results. 

 Maintain open communication with internal and external team members and staff. To perform miscellaneous duties as assigned by State Director. 

Travel between all CT Programs/offices will be required.

The PQC must have a four-year degree in a human services or related field. On the job experience may be substituted for the degree at the State Director’s discretion. 

Must posses proven track record in Quality Management.  Driven by metrics and provide results, with emphasis on continuous process improvements in quality, program process, billing.

Prior experience in managing and supervising services for persons with development disabilities is required.

Must be responsible, mature, flexible and have good decision-making, time management and communication skills.

Program Quality Coordinator will be located at your Rocky Hill, CT Office

• Full-time
• Flexible schedules 
• 401(k) plan available
• Paid time off
• Paid training
• Group insurance benefits
• Employee referral bonus program

Equal Opportunity Employer