A LITTLE ABOUT US:
Dungarvin is a national organization of privately owned companies that provide high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families. Because each individual we support is unique, we strive to provide services that are tailored to each person's own hopes, dreams, goals and needs. Under the support of Medicaid and Community Support Waivers Dungarvin is proud to create custom solutions to each person served.

FUN FACT:

In March 1976 our founders Tim and Diane Madden decided to start a business that would provide community housing for people with intellectual and developmental disabilities. Through diligent research and planning Tim and Diane officially opened their first 15-person residential program in St. Paul, Minnesota, a mere 4 months later. For the next 3 years Tim and Diane lived as "houseparents" on the ground level of that home; on a mattress on the floor! Through the success of that program Dungarvin has grown to employ approximately 4,000 people who currently provide supports to over 4,712 individuals across 14 states with their continues leadership.

AREA OF RESPONSIBILITY:          

The Regional Director is responsible for the implementation of the mission of Dungarvin in the assigned region, and to ensure the services provided to persons with developmental disabilities are of the highest possible quality and also meet the fiscal expectations.  As a member of the senior management team is also responsible to meet organizational goals and fiscal expectations.

WHAT YOU’LL DO:

• Oversees the operations of the Colonial Region (Connecticut, New Carolina and New Jersey) and manages combined revenues of $40 million or more. 
• Work with owners and upper level management to represent the Colonial Region for setting and implementing national and region-specific goals. Furthermore, reviewing licensing surveys, incidents, investigations, quality assurance, and staff performance to set improvement goals.
• Responsible for financial performance of the region; implement strategies to maximize revenue, attain operational efficiency and drive profitability; working in conjunction with owners, senior management teams, and National Central Office (NCO).
• Provides leadership and develops strategy for maximizing growth within region; implements business plans and marketing goals to grow census, improve occupancy and utilization in core services. Continually assess the different markets in your region to determine and cultivate new business opportunities both in current and potential business segments. Respond to proposal (RFP) requests in a timely fashion; as well as identify potential acquisitions that align with The Dungarvin mission.
• Develops and implement public strategy plans for region, state or business segment and enhance state and federal level relations. While maintaining and foster relations with consumers, families, and guardians; to maintain reputation. Oversee implementation of consumer satisfaction surveys; and develops enhancement plans.
• Oversees development and implements quality enhancement strategy and drives quality initiatives, coordinating Dungarvin standards and licensing requirements.
• Provides leadership and oversees region implementation of incident management protocol; ensures timely incident reporting; reviews trends, develops and implements proactive and corrective response; and while overseeing the investigation process.
• Working in partnership with the senior management teams and the National Central Office (NCO) HR Manager establish and implement personnel policies, operational procedures, and policy dissemination and training. The Regional Director should assure that all policies and understood at the direct care level and conducting annual reviews to policies to assure we are current.
• Provides leadership including supervision of State Directors and state support teams; develops strategy for implementation of best employee practices; oversees safety strategy; recruits and retains top talent; develops state and regional leadership teams; establishes employee orientation and training programs; and work with HR teams to implement employment practices including hiring, termination and discipline.
• Periodically evaluate organizational configuration to ensure that the structure remains viable, in order to accomplish the desired quality of services and fiscal outcomes of the organization and recommend changes to the CEO.
• Develops strategy to maintain compliance with national and state regulatory standards for clean, neat and safe environments. Provides direction for timely and accurate documentation; oversees implementation of Dungarvin compliance plan; reviews licensing orders; and implements proactive strategies to meet or exceed compliance.
• Provides coaching and leadership, to all levels of staff including supervisions of State Directors to ensure that the spirit of the Dungarvins mission is understood and taught to all levels of staff of the company. Insure the mission is known, understood and implemented at all levels; including through directives, policies and other communications both informal and formal.

REQUIRED:

• Bachelor's degree in human services field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, Human Services, etc.) 
• Minimum of 7-8 years human services industry experience, specific to Developmentally Disabled populations.
• 4 years of progressive senior level management experience, preferably in a human services or health organization.
• Must have financial management skills and budget experience in excess of 30 Million dollars as well as be personally accountable for the P&L.  
• Prior experience and knowledge working with ID, DD, IDD, ASL or Medicaid Waivers. Prior experience working with North Carolina Innovations Waiver. Community Option Programs (COP), Community Integration Programs (CIP) waivers a plus.
• Knowledgeable and adaptable to new software technologies; as well being intermediate level user on basic software’s like: Excel, Word, Outlook and Powerpoint.

NICE TO HAVE:

• Master’s Degree. 
• Knowledge and experience with all service programs. This includes: Community Residential Services, 24-hour Services, In-Home Services, Respite Services, Host Home Services, Day Programs, Foster Care Services and Community Based Services

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

• It is crucial to have substantial working knowledge of Mental Health, Intellectual & Developmental Disabilities, Acute Behavioral Challenges, Significant Medical Challenges, Traumatic/Acquired Brain Injuries and Neurocognitive disorders.
• You must have the ability to be tactful and diplomatic. You need to have the ability to connect and build a rapport with a magnitude of personalities, work styles, diverse background both internally and externally while being relate-able and exhibiting excellent communication.
• You should have excellent organization and project management skills as well as have a high degree of attention to detail and accuracy as you will be juggling multiple priorities while focusing on staff, service and program quality.
• You need to think critically and make sound judgments- recognize connections, translates goals into action, uses strong judgment to make choices in alignment with strategy and company culture/values.
• You must be a problem solver, strive to deliver great results with continuous improvement; and be comfortable with bringing new ideas and concepts to the table. While showcasing flexibility and adaptability; in an ever changing or fast paced environment.
• Strong knowledge of the State and federal laws and regulations; is pertinent to the success of the region as well as the Regional Director.

HOURS WORKED

• 40 hours per week. 
• Monday- Friday 8:30AM- 5:00PM (FLEX) however may require some evening and weekend hours.
• Candidate should anticipate extensive travel in-between North Carolina, New Jersey and Connecticut.

REPORTS TO:

• COO (CHIEF OPERATIONS OFFICER)

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer