A LITTLE ABOUT US:
Dungarvin is a national organization of privately owned companies that provide high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families. Because each individual we support is unique, we strive to provide services that are tailored to each person's own hopes, dreams, goals and needs. Under the support of Medicaid and Community Support Waivers Dungarvin is proud to create custom solutions to each person served.

FUN FACT:

In March 1976 our founders (now husband and wife duo) Tim Madden (24 years old) and Diane (23 years old) decided to start a business that would provide community housing for people with intellectual and developmental disabilities. Through diligent research and planned Tim and Diane officially opened their first 15-person residential program in St. Paul, Minnesota, in July. For the next 3 years Tim and Diane were "houseparent’s" who lived on the ground level of the home; on a mattress on the floor! Through the success of that program Dungarvin has grown to employ approximately 4,000 people who currently provide supports to over 4,712 individuals across 14 states.

This position serves as a strategic business partner in coordinating the organization’s services and resources to maximize the benefit to each person served, facility and program. Provides leadership and oversight to Program Directors, assisting them in developing and maintaining programs that maximize benefits to individuals we serve. In-charge of developing and maintaining close relationships with the people we serve and their families, guardians, and related funding agencies. Responsible for developing program service budgets and effectively managing expenses, ensuring that services/supports provided to individuals are of the highest quality.

WHAT YOU WILL DO:

• Manage 15-20 residential programs throughout the south Minneapolis market; serving a wide range of services/demographics (see below).
• Manage 3-4 Operational Program Directors who have oversight of 60-80 adults we serve and their direct staff (both Program Coordinators and Direct Care Providers).
• The Operational Director is solely responsible for overseeing program quality, doing investigations, assessing rates/negotiating rates, managing the budget and performance of homes.
• Furthermore, they should review and recommend policies and procedures to enhance program efficiency, and use technical and analytical tools to measure performance and productivity.
• The Operational Director should plan on being involved in management meetings, committees and develop and maintain effective working relationships with all funding sources, regulatory bodies, and inter-agency liaisons and families of those we serve.
• Being that this is a more hands-off role this candidate should be focused on the training and development of their direct reports and sub-direct reports. Ideally, retaining and professionally growing internal staff as the company continues to grow.
• Lastly, the Operational Director must ensure that all records are accurate, up-to-date, and follow legal, regulatory, contractual and corporate requirement

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

• Knowledge and experience with all service programs strongly preferred. This includes In-home Services, Case Management, Residential Services and Vocational Services.
• Demonstrated experience with juggling multiple priorities while remaining focused on staff and service quality.
• Knowledge of Mental Health, Intellectual & Developmental Disabilities and Acute Behavioral Challenges, Significant Medical Challenges, Traumatic/Acquired Brain Injuries. 
• Ability to think critically and make sound judgments- recognize connections, translates goals into action, uses strong judgment to make choices in alignment with strategy and company culture/values.
• Ability to connect with people and build rapport- foster strong partnerships, interacts well with employees on all levels.
• Be a problem solver, strive to deliver great results with continuous improvement; and be comfortable with bringing new ideas and concepts to the table in a group setting.
• Have knowledge of the State and federal laws and regulations.
• Prior experience working with 245D, and knowledge of CADI, CAC, DD or BI waivers is helpful.
• Being knowledgeable and adaptable to new software technologies; as well being intermediate level user on basic software’s like: Excel, Word, Outlook.

REQUIRED:

• Bachelor's degree in human services, or related field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, etc.) required; Master’s degree preferred.
• 2-4 years of experience of middle to senior level management experience, preferably in a human services organization
• Must have strong supervisory experience in residential programs for individuals with developmental disabilities is a must.
• Budget experience of minimum 3 million dollars. 
• Strong computer skills
• Acceptable criminal record

DRIVING REQUIREMENTS:

• Valid driver’s license and driving record. This position is designated as an Unlimited Driving Position --defined as one that requires an employee to drive a motor vehicle as a part of his/her Dungarvin work, including vehicles owned or leased by Dungarvin, and/or to drive a vehicle in which a person served is transported

BENEFITS:

The successful candidate will enjoy a competitive salary and a full suite of benefits including but not limited to medical, dental, prescription, vision, life insurance and 401K with company match.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

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