A LITTLE ABOUT US:

Dungarvin is a national organization of privately owned companies that provide high quality, community-based supports to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families. 

FUN FACT:

Our founders (Husband and wife duo) Tim and Diane Madden opened the first Dungarvin program, an ICF/MR serving 15 people, in St. Paul, Minnesota, in March 1976. Tim and Diane were the live-in “houseparent’s” for that first program. Through the success of that program Dungarvin has grown to employ approximately 4,000 people who currently provide supports to over 4,000 individuals across 14 states.

AREA OF RESPONSIBILITY:

Oklahoma has an opportunity for a full time Agency Companion Services Coordinator position. The ACS Coordinator is responsible for coordination and management of the overall program of placing vulnerable adults or children in out-of-home care, and the development and approval of all home studies. This position requires a high level of professionalism and interpersonal skills and ensuring that all aspects of the programs are developed, implemented, coordinated, and monitored to the highest degree possible.

KEY RESPONSIBILITIES

• Responsible for the overall quality of services provided and in implementation of Dungarvin’s mission.
• Assure that programs are in compliance with all applicable Licensure, Certification, Contract Standards and applicable standards of care to maximize the overall success of the person served.
• Monitor and assure all services provided are of the highest possible quality.
• Assure the overall financial management of assigned area and services.
• Responsible for the hiring, training and ongoing supervision of program managers.
• Responsible for home development activities; submission and approval of home profiles.
• Work cooperatively as part of the organization’s management team.
• To provide leadership and direction in promoting the concepts, beliefs, and purpose of the program and organization.
• Effectively use relevant computer software applications and other technologies to augment support services and complete administrative duties.
• Focus on Outcomes:  Service Utilization, Accounts Receivable, Quality, Oversight, Licensing, and Customer Satisfaction.

BREAKDOWN OF JOB DUTIES:

• 50%- Working with support providers (additionally training them), partnering with case managers, working with internal team and documentation. 
• 40%- Recruiting foster care providers and persons served, Developing new homes, reviewing referrals, and trying to find matches between homes and person served.
• 10% - Crisis Intervention 

Required:

• Candidates must have master’s degree in social work (MSW)  and 1-year experience in children’s services; OR be a Licensed Professional Counselor (LPC) with a 1-year experience in children's services. 
• 2+ years of supervisory experience with responsibility for performance management, coaching and developing others specific to HR.

• Experience working with developmentally disabled populations. 
• Prior work experience in residential programs is desired. 
• Experience writing home profile PREFERRED
• Foster care background strongly PREFERRED
• Experience working with Community waivers and in home support waivers

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

• You should have an ability to connect and build a rapport with a magnitude of personalities, work styles, diverse background both internally and externally while being relate-able.
• Unparalleled customer service levels- someone who truly goes above and beyond.
• Ability ask questions-  trouble shoot problems and create solutions to problems
• You should be self-motivated, independent and driven.
• You should be flexible and adaptable; and thrive in a changing and/or fast paced environment.
• You should have excellent organization and project management skills as well as have a high degree of attention to detail and accuracy as you will be juggling multiple priorities.
• Ability to think critically – recognizes connections, translates goals into action, uses strong judgment to make choices in alignment with strategy and company culture/values.
• Strong people management and mentoring skills.
• Excellent written and verbal communication skills.
• Positive team player with skills in conflict resolution and ability to get along with others.

HOURS:

• This role is a Monday through Friday role with flex scheduling and availability to work from home. 
• Due to the nature of this role the ACS Coordinator’s schedule must be flexible to accommodate various program, personnel, and organizational needs including after hour weekend emergencies and phone calls.
• This role does have a 24/7 on call requirement.

TRAVEL:

• This role is responsible for the oversight of both Oklahoma City as well as Tulsa so over night travel may be required.
• This role has oversight of 36 people that we serve and do require a site visit minimum 1 time per year. Homes can be within a 200 mile radius.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer

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