Customer Service Representative

  • Full-time

Company Description

Drexel Industries is a wholesale distribution and 3rd party logistics service provider focused on retail and telecommunications distribution and e-commerce order fulfilment.

Through a strong core of strategic partners including Telecommunications service providers, national retailer partners, and regional players, Drexel connects homes to a myriad of products and services throughout Canada, including: Amazon, Bell (Lucky, Virgin), Best Buy, Canadian Tire, Costco, Giant Tiger, Glentel (Wireless Wave, TBooth Mobile, Wireless etc.), Home Depot, Home Hardware, Hudson Bay Company, London Drugs, Lowes, Rogers (Chatr, City Phone, Fido), Shaw (Freedom), Staples, Telus (Koodo, Lucky), The Shopping Channel, The Source, TJ Max (Winners, Home Sense), TSC Stores, Walmart and WOW Mobile!. Drexel’s turn key solution offers all customers enhanced service and superior order fulfilment capabilities through seven day a week shipping convenience.

Additional information about Drexel Industries can be found at

Job Description

Drexel is looking for Customer Service Representative to join our Operations team at Drexel Head Office.

We are looking for an individual who is passionate about Customer Service, with exceptional communication and organizational skills. You have experience with customer service, warehouse operations, retail admin, carrier portals and tracking, managing document and data uploads in WMS and ERP systems and identifying and solving process opportunities and deficiencies.

Reporting to the 3PL Operations Specialist, this person is first point of contact for all customer service inquiries at Drexel and is responsible for ensuring our Customers’ requests are resolved quickly and accurately.


  • Receive, respond to, and facilitate resolution for all customer service inquiries received at Drexel through, email, phone and applicable portals.
  • Communicate effectively with Department leads, facility managers and other applicable Drexel staff.
  • Process transational fees for Customer Service services provided to customers as applicable.
  • Generate and provide customer reporting as required.
  • Sales Order entry, edit, cancellation in WMS and ERP.
  • RMA and Sales Return Order entry, processing, transportation and reporting.
  • Capture Customer Service Performance data and report to Drexel Management.


What you need to be successful:

  • Core Values: Innovative, Accountable, Partnership, Trustworthy, Excellence
  • Excellent communication skills in person, on the phone, and via email
  • Strong computer abilities including: WMS/ERP (Manhattan, Microsoft Dynamics NAV, 3PL Central), Techdinamics/Techship, Microsoft Excel and PowerPoint, CS Platforms
  • Experience in time management and organization
  • Critical thinking and problem solving
  • Positive outlook and demeanor

Additional Information

How to Apply

Please send in your resume in Word or PDF format. Only candidates selected for interviews will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. You can request reasonable accommodations at any time during the recruitment process.