Dragonboat is the fastest-growing product and portfolio management platform for outcome-driven teams. Dragonboat has customers in over 20 countries, including Miro, Chime, and F5 Networks, and has powered multiple startups in their journey to becoming unicorns. We're remote natives with teams in Portugal and the US, supporting outcome-focused organizations of all sizes.

Our team shares a passion for building excellent products and delivering exceptional value to our customers. Join us in building an amazing company together.

This is not your typical customer success manager - this is a strategic, business enabling, product and portfolio coaching role that requires product acumen, customer empathy, and data driven problem solving. You'll be helping customer throughout their journey on the Dragonboat platform, from initial onboarding through continued engagement. You will ensure our customers achieve their product and portfolio goals in the best possible way.

More specifically, you will

• Engage: Design, Implement and adjust customer success plans and journey templates to assist customers to achieve their goals through the Get, Use, Pay & Renew phase. 
• Data and tech-enabled: Balance the human / relationship building and data- and tech-driven approach to empower customers to self-serve. 
• Educate Create and host product demos, webinars, and other creative training to both new and existing customers.
• Become a product and Responsive PPM expert providing technical details of the product or sharing best practices to help customers achieve their goals. 
• Partner with product teams - Capture, document, and organize feature requests and UX issues/bugs and proactively work with the product team to prioritize them. Communicate with customers on the progress of these requests. Support product testing pre-release to ensure a thorough understanding of the product and a high-quality release.
• Win as a team - in the US and Portugal.

• Are a self-starter, strive for excellence, enjoy the fast-paced environment, and are excited to make a big difference for our customers and at Dragonboat.
• Have a track record of 2+ years of Customer Success, or customer-facing role in a software environment.
• Have strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• Have great people skills: genuine, positive, engaging, empathetic, poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
• Data savvy, analytical, and have excellent organization, project management, and time management skills
• Nice to have - product management, program management or marketing experiences.

PERKS:

We love working at Dragonboat, and we think you will too! You can expect: 

• Remote native company with flexible working hours

• Competitive compensation

• Stock options

• Health/dental/vision insurance

• Annual company trip to a destination of the team's choice 

• 401k matching program (US)

• Meal card (Portugal)