Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. This role reports to the Business Manager.

Job Purpose: To drive the acquisition of new customers and maximize sales revenue by effectively presenting products/services, actively generating and nurturing leads, converting leads, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Generating and Nurturing Leads:
  • Proactively identify and pursue new sales opportunities through various channels, including referrals, community engagement, and local events.
  • Distribute marketing materials and engage in local promotional activities to attract potential customers.
  • Capture and qualify lead information accurately in the CRM system for follow-up.
  • Follow up diligently on all assigned leads (walk-ins, web inquiries, phone calls) to move them through the sales pipeline.
• Achieving Sales Targets (Units Sold & Revenue Generated):
  • Proactively engage with walk-in customers and follow up on leads to identify their needs and recommend suitable products/services.
  • Conduct effective product demonstrations and articulate value propositions to prospective customers.
  • Negotiate and close deals to meet or exceed weekly and monthly unit and revenue targets.
  • Maintain an in-depth knowledge of the product, pricing, and promotional offers.
• Customer Conversion:
  • Develop and implement effective sales techniques to convert inquiries and leads into successful sales.
  • Address customer objections and concerns professionally to move them through the sales funnel.
  • Maintain accurate records of customer interactions and conversion outcomes.
• Ensuring Customer Satisfaction:
  • Provide excellent pre-sale and post-sale customer service, ensuring a positive customer experience.
  • Actively solicit and respond to customer feedback (e.g., through quick surveys or ratings).
  • Resolve customer queries or escalate issues promptly to ensure customer satisfaction and loyalty.
• Reporting & Administration:
  • Accurately record all sales transactions, lead sources, and customer data.
  • Provide regular reports on sales performance, conversion rates, and customer feedback to the Business Manager.

2 years of aggressive sales experience selling technology solutions in Kenya.

Starting salary is Kshs 35,000 per month.