Customer Service Representative

  • Full-time
  • Job Category Org: Store Customer Service Rep

Job Description

About the Job:
Join our winning team at Domino's in Casper! We are seeking energetic, friendly, and hard-working Customer Service Representatives (CSRs) to provide exceptional service to our customers. As a CSR, you will be the first point of contact for our valued guests, ensuring a positive and seamless experience, whether over the phone or in person. We offer a fun and fast-paced work environment with opportunities for advancement.

What We Offer:

  • Flexible schedule: Part-time and full-time hours are available.
  • Competitive wages
  • Career growth: We prioritize internal promotions, and many of our leaders started as CSRs or delivery drivers.
  • Supportive team: Work alongside a great team and have fun while getting the job done.
  • Employee discounts

Key Responsibilities:

  • Greet customers in a friendly, positive, and professional manner, both at the counter and on the phone.
  • Accurately enter and process customer orders using our point-of-sale (POS) system.
  • Handle cash and credit card transactions, including accurately counting change.
  • Help resolve customer complaints and issues effectively and with a smile.
  • Assist with other in-store duties, such as folding pizza boxes, stocking ingredients, and maintaining a clean and organized work area.
  • Prepare food items according to Domino's quality standards.
  • Collaborate with team members to ensure all tasks are completed efficiently.

Job Requirements:

  • Communication skills: Strong verbal communication skills with a positive, upbeat attitude.
  • Math skills: The ability to perform basic math and accurately handle monetary transactions.
  • Team player: Punctual, reliable, and willing to work as part of a team.
  • Physical ability: The ability to stand for extended periods, lift up to 50 pounds, and perform various food preparation tasks.

 

 

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