Senior Manager – Corporate Operations

  • Full-time
  • Job Category Org: Corporate Operations
  • Location Name - Location Code: Home Office - Virginia-DPIVA

Job Description

(45%) Manage, Support, and Lead MCO(s), General Managers, and Entire DCO Area

  • Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed.
  • Ensure all personnel and stores have appropriate tools and resources to operate the business and meet Domino’s standards.
  • Support all National calendar and innovation initiatives to ensure implementation and execution.
  • Address all problems/issues in a timely manner and identify opportunities for improvement
  • Ensure all team members follow safety and security protocols
  • Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
  • Attend General Manager team meetings as needed, to coach, train, and develop
  • Provide direction on company, market, and area goals. Partner with MCO(s) and stores to set goals and develop specific tactics to hit those goals.
  • When applicable lead Team USA or market level initiatives

 

(30%) Achieve Operational Excellence

  • Provide recommendations on operational efficiencies and business opportunities
  • Support any National calendar initiatives that drive strategic sales to the market
  • Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
  • Hold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgency
  • Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention, Tech) to address gaps
  • Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps


(15%) Drive EBITDA Performance

  • Partner with MCOs and GMs on profit and service opportunities
  • Develop and present executive presentations to communicate key trends and results
  • Provide area business updates during weekly leadership meetings
  • Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
  • Identify under-performing stores and partner with MCO to develop plan of action
  • Develop strategy to meet sales goals
  • Analyze and track key financial/operational data to derive meaningful business insights
  • Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics

(10%) Develop Talent

  • Recruit, manage and develop a strong team capable of meeting business objectives, including a manager bench ready to backfill key store leadership roles..
  • Ensure team members are fully trained and provided with all tools necessary to be set up for success.
  • Develop professional and beneficial relationships with peers in other areas of the organization.
  • Create action plans and provide constructive feedback to develop Team Members.
  • Conduct semi-annual performance appraisals with direct report(s)
  • Provide appropriate levels of Team Member recognition and motivation.

 

Qualifications

  • 7+ years of Domino’s operational experience
  • Ability and desire to relocate for future opportunities within Domino's
  • Bachelor’s Degree preferred
  • Minimum 5 years multi-unit experience in restaurant/retail industry
  • Experienced in ensuring operational effectiveness for multi-unit organizations
  • Thorough understanding of Domino’s Pizza or equivalent restaurant standards
  • Ability to read financial statements, strong analytical skills
  • Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
  • Ability to plan and conduct effective meetings
  • Experience in working independently with a result orientation
  • Excellent oral and written communication skills including public speaking
  • Strong organizational skills
  • Strong Microsoft Office suite skills (Outlook, Excel, PowerPoint, OneNote, Teams)

Additional Information

All your information will be kept confidential according to EEO guidelines.

 

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