Senior Manager – Corporate Operations
- Full-time
- Job Category Org: Corporate Operations
- Location Name - Location Code: Home Office - Virginia-DPIVA
Job Description
(45%) Manage, Support, and Lead MCO(s), General Managers, and Entire DCO Area
- Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed.
- Ensure all personnel and stores have appropriate tools and resources to operate the business and meet Domino’s standards.
- Support all National calendar and innovation initiatives to ensure implementation and execution.
- Address all problems/issues in a timely manner and identify opportunities for improvement
- Ensure all team members follow safety and security protocols
- Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
- Attend General Manager team meetings as needed, to coach, train, and develop
- Provide direction on company, market, and area goals. Partner with MCO(s) and stores to set goals and develop specific tactics to hit those goals.
- When applicable lead Team USA or market level initiatives
(30%) Achieve Operational Excellence
- Provide recommendations on operational efficiencies and business opportunities
- Support any National calendar initiatives that drive strategic sales to the market
- Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
- Hold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgency
- Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention, Tech) to address gaps
- Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
(15%) Drive EBITDA Performance
- Partner with MCOs and GMs on profit and service opportunities
- Develop and present executive presentations to communicate key trends and results
- Provide area business updates during weekly leadership meetings
- Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
- Identify under-performing stores and partner with MCO to develop plan of action
- Develop strategy to meet sales goals
- Analyze and track key financial/operational data to derive meaningful business insights
- Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics
(10%) Develop Talent
- Recruit, manage and develop a strong team capable of meeting business objectives, including a manager bench ready to backfill key store leadership roles..
- Ensure team members are fully trained and provided with all tools necessary to be set up for success.
- Develop professional and beneficial relationships with peers in other areas of the organization.
- Create action plans and provide constructive feedback to develop Team Members.
- Conduct semi-annual performance appraisals with direct report(s)
- Provide appropriate levels of Team Member recognition and motivation.
Qualifications
- 7+ years of Domino’s operational experience
- Ability and desire to relocate for future opportunities within Domino's
- Bachelor’s Degree preferred
- Minimum 5 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
- Thorough understanding of Domino’s Pizza or equivalent restaurant standards
- Ability to read financial statements, strong analytical skills
- Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
- Ability to plan and conduct effective meetings
- Experience in working independently with a result orientation
- Excellent oral and written communication skills including public speaking
- Strong organizational skills
- Strong Microsoft Office suite skills (Outlook, Excel, PowerPoint, OneNote, Teams)
Additional Information
All your information will be kept confidential according to EEO guidelines.