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Assistant Manager Expectations 

ASSISTANT MANAGERS MUST ADHERE TO THE FOLLOWING BASIC EXPECTATIONS WHILE IN THEIR POSITION: SET THE EXAMPLE BY: 

• ⎫ ▪SHOWING INTEGRITY 

• ⎫ ▪SHOWING SMART HUSTLE 

• ⎫ ▪SHOWING INITIATIVE 

• ⎫ ▪EXEMPLIFYING GREAT IMAGE 

• ⎫ ▪ACTING WITH GOOD JUDGEMENT 

• ⎫ ▪ACTING AS A ROLE MODEL ON HOW JOBS SHOULD BE COMPLETED 

ADHERING TO SAFETY AND SECURITY GUIDELINES BY: 

• ⎫ ▪BEING ABLE TO PROPERLY HANDLE CASH 

• ⎫ ▪BEING ABLE TO PERFORM A TILL TURNOVER 

• ⎫ ▪KNOWING THE PROPER BAD ORDER PROCEDURES 

• ⎫ ▪KNOWING THE SAFE PROCEDURES 

• ⎫ ▪KNOWING THE CALL BACK PROCEDURES 

EXECUTE BASIC STORE OPERATIONS THAT INCLUDE: 

• ⎫ ▪BEING ABLE TO MAKE A GREAT LARGE PEPPERONI PIZZA UNDER 50 SECONDS OR LESS 

• ⎫ ▪BEING ABLE TO PROPERLY OPEN AND CLOSE THE STORE 

• ⎫ ▪BEING ABLE TO OPERATE ALL STATIONS WITHIN THE STORE 

• ⎫ ▪BEING AWARE OF AND ENFORCING ALL IMAGE STANDARDS 

• ⎫ ▪ENSURING THE TEAM KNOWS HOW TO READ JOB AIDS AND ARE UTILIZING SCALES 

• ⎫ ▪BEING ABLE TO MAKE GREAT PRODUCT 

• ⎫ ▪BEING ABLE TO HANDLE CUSTOMER COMPLAINTS APPROPRIATELY AND PROMPTLY 

• ⎫ ▪KNOWING WHAT TO DO WHEN EQUIPMENT IS NOT WORKING 

• ⎫ ▪PRACTICING AND ENFORCING HTA WITHIN THE STORE AT ALL TIMES 

• ⎫ ▪UNDERSTANDING WHAT THE SERVICE GOALS ARE FOR THE STORE 

• ⎫ ▪KNOWING HOW TO ROUTE DRIVERS BY USING THE MAP SYSTEM OR BY HAVING A REASONABLE UNDERSTANDING OF THE DELIVERY AREA 

• ⎫ ▪DIRECTING THE TEAM APPROPRIATELY WHEN IN CHARGE OF A SHIFT 

• ⎫ ▪ASSISTING IN MAINTAINING A CLEAN AND ORGANIZED STORE 

• ⎫ ▪KNOWING HOW TO DATE AND PUT A TRUCK DELIVERY AWAY 

• ⎫ ▪KNOWING WHAT TO DO WHEN RUNNING OUT OF PRODUCT 

• ⎫ ▪MONITORING PRODUCT EXPIRATION DATES 

• ⎫ ▪ASSISTING THE GM BY TRAINING AND CROSS TRAINING TEAM MEMBERS 

• ⎫ ▪ASSISTING THE GM TO IMPROVE SPEED AND HUSTLE WITHIN THE STORE 

• ⎫ ▪LEARNING HOW TO TROUBLESHOOT AND SOLVE PROBLEMS WITHIN THE STORE 

• ⎫ ▪BUILDING POSITIVE RELATIONSHIPS WITH TEAM MEMBERS AND CREATING A FUN ATMOSPHERE 

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