Customer Service Representative - PART TIME
- Full-time
- Job Category Org: Supply Chain Customer Service
- Location Name - Location Code: DC Maryland-MD50
Job Description
This is a part time position (1st shift), must be able to work every other Sunday and one Saturday a month.
RESPONSIBILITIES AND DUTIES
(50%) Order Processing
- Process and verify store orders received through Pulse (electronic ordering system)
- Provide courtesy reminder calls to stores that have not placed order by cut-off times
- Prepare billing for order add-ons and pickups
- Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
- Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
- Coordinate and disseminate corporate, marketing and other company information to the stores
- Assist with routing of trucks where applicable
(20%) Customer Service
- Receive and resolve customer requests, concerns and complaints
- Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
- Answer and route all departmental calls
(10%) Clerical Support
- Maintain filing system for invoices, reports and other customer related information
- Maintain customer contact list
- Update or add new store information in order management system (Domicas)
- Provide clerical support to other departments as needed
(5%) Credit Process
- Process credits for the Domino's Pizza stores
- Code credits for delivery accuracy using credit tracking program
- Coordinate credit requests with appropriate departments for further research
- Process special orders/pick-ups
(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting
- Assist with accounts payable
- Assist in generating weekly keys
- Provide back-up to payroll administrator
- Assist with accounts receivable and past dues
Inventory
- Perform inventory counts and reconcile ICL
- Order vegetables products
- Maintain vendor credits, working with WRC to obtain accurate credits
Qualifications
- High School diploma or GED
- 2-3 years of Customer Service experience
- Excellent communication and organizational skills
- Ability to handle multiple tasks
- Strong knowledge of Microsoft Office software
- 1-2 years bookkeeping or general accounting experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
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