Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

This FSQA Manager position is an important role, with broad scope and size, overseeing successful implementation and execution of farm to fork food safety and quality programs, policies, and procedures for up to 30 markets.   This position may or may not have direct report(s). The role collaborates with and leads the Domino’s International team and master franchisees to develop and execute program changes and new initiatives designed to promote food safety and quality compliance, accountability, and capability development. 

When needed, this position provides guidance and/or leads investigations and resolution of restaurant, supplier, and Supply Chain Center (SCC) food safety and quality issues.  In collaboration with others, the role establishes, prioritizes, and executes other strategic and continuous improvement projects. 

This role also collaborates closely with the restaurant, SCC, and product quality/technical services teams to refine standards and develop training that is meaningful to the International FSQA mission.

KEY ACCOUNTABILITIES

• Ensures that master franchisees are accountable for supplier, SCC and restaurant management, while ensuring that all supplier and SCC certifications meet Domino’s standards and are appropriately documented.  
• Identifies gaps in current programs and leads new programs with appropriate change management across regional team.  Leads complex projects cross functionally and with franchisees. 
• Effectively communicates with and influences DPZ/DPI teams and with master franchisees.  Builds with DPZ FSQA, DPI Directors and Managers and Franchisees to align on accountability, clarity, priorities, timelines, and decisions.
• Supports or leads planning and execution of farm-to-fork audit program.  Summarizes, trends, and communicates results to drive actionable insights and improvement areas.
• Refines and leads non-compliance escalation and accountability process if standards are not achieved. 
• Is a key contributor to standard and audit development for international business.   Researches and makes recommendations on emerging or currently undefined FSQA topics for international markets.
• Builds franchisee risk reduction capability by developing and implementing training and continuous improvement programs.  Provides meaningful input to and execution of the evolution of Corporate Evaluation program.
• Oversees qualification of core ingredient and variance approvals.  Leads and supports new products and supplier development to enable the company’s strategy for international franchisee markets.  Collaborates with business team to ensure projects are appropriately prioritized and executed within business-relevant timelines.
• As needed, assists project teams on subjects such as premarket regulatory requirements, export and labeling requirements, or other QA related compliance issues
• Identifies and builds partnerships with suppliers capable of supporting Dominos Product Strategy for new product roll outs. 
• Acts as the knowledge hub for existing and emerging regulations, standards, and guidance documents & build capability of QA team members around key standards & regulations

• As appropriate, manages team to perform against objectives and key results that tie to department and company priorities.  Provides clear accountability and support to direct report(s).   Helps develop team member skills and competencies.

• As appropriate, helps build department employee engagement scores year over year.  Acts as coach to support team member learning and professional growth. 

• BS degree, preferred in Biology, Microbiology, Chemistry, Food Science, or related area. 
• 7+ years experience working in FSQA, regulatory compliance, standards, and/or food manufacturing
• Knowledgeable and fluent in most FSQA aspects of food manufacturing, distribution and restaurant operations. 
• Excellent problem solving and decision-making skills.  Able to move in a fast paced and dynamic environment. Able and comfortable to make “grey area” decisions with varying levels of information
• Excellent project management skills including the ability to prioritize for themselves and their team, manage complexity, create action assignments, verify completion of tasks and follow up
• Excellent interpersonal skills, as well as oral and written communication skills.  Able to influence leaders within the organization and within MF’s organizations.  Flexes communication style depending on audience.
• Ability to understand, influence and drive results within cross-functional teams, with consistent high standards and high drive
• Ability to develop talent through coaching, feedback, exposure, and stretch assignments
• Ability to drive vision and purpose based on sound understanding of the business
• Thinks strategically and long-term, anticipates future trends and implications accurately, articulate credible pictures and visions of possibilities for continuous improvement initiatives
• Skills in PC Proficiency in Windows based applications (Power Point, Word, Excel)
• Travel up to 50%

• All your information will be kept confidential according to EEO guidelines.