Customer Service Representative

  • 1 Cermak, St. Peters, MO
  • Full-time
  • Location Name - Location Code: DC Missouri -MO49
  • Job Category Org: Administrative Support

Company Description

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.

You might be thinking, “Wow, how does Domino’s get food to 6,300 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2020 alone, these centers made 720,000 deliveries.

Want to get in on the fun? We’d love to have you

Job Description

Summary: Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Cross-trains in other administrative areas. Practices safe work practices.

RESPONSIBILITIES AND DUTIES
(50%) Order Processing

  • Process and verify store orders received through Pulse (electronic ordering system)
  • Provide courtesy reminder calls to stores that have not placed order by cut-off times
  • Prepare billing for order add-ons and pickups
  • Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
  • Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
  • Coordinate and disseminate corporate, marketing and other company information to the stores
  • Assist with routing of trucks where applicable

(20%) Customer Service

  • Receive and resolve customer requests, concerns and complaints
  • Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
  • Answer and route all departmental calls

(10%) Clerical Support

  • Maintain filing system for invoices, reports and other customer related information
  • Maintain customer contact list
  • Update or add new store information in order management system (Domicas)
  • Provide clerical support to other departments as needed

(5%) Credit Process

  • Process credits for the Domino's Pizza stores
  • Code credits for delivery accuracy using credit tracking program
  • Coordinate credit requests with appropriate departments for further research
  • Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting

  • Assist with accounts payable
  • Assist in generating weekly keys
  • Provide back-up to payroll administrator
  • Assist with accounts receivable and past dues
  • Inventory
  • Perform inventory counts and reconcile ICL
  • Order vegetables products
  • Maintain vendor credits, working with WRC to obtain accurate credits

 

Qualifications

  • High School diploma or GED
  • 2-3 years of Customer Service experience
  • Excellent communication and organizational skills
  • Ability to handle multiple tasks
  • Strong knowledge of Microsoft Office software
  • 1-2 years bookkeeping or general accounting experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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