At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es

Why join us?

📊 Real impact – We help doctors help patients. Your work truly makes a difference.

📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

💰 We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date.

✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Reporting to Carlos Elviro, our Global Chief Operating Officer, you will play a key role in driving customer centricity, revenue outcomes and operational excellence across our Brazil market.

This role is centered on optimizing communication, processes and performance across all business functions, growing revenue, improving customer metrics, and driving growth through strategic initiatives. You will align operational performance with evolving business objectives and ensure coordination and success across departments. Based on analytics, you will identify trends, pain points, and opportunities for improvement across both customer lifecycle and product and lead the Brazilian leadership team reporting to you. You will also actively collaborate with cross-functional, global teams (across GTM, Product, etc.), and peers in other markets, to drive product and process enhancements, ultimately ensuring customer satisfaction and retention for Brazil.

This role gives you a unique opportunity to join a dynamic, innovative company, drive meaningful impact in healthcare on a global scale, and work among a truly talented team with strong values. The ideal candidate will be a visionary leader with a strong hands-on, data-driven leadership style, passion for the mission and strong commercial acumen.

Your objectives and mission

• Provide guidance and oversight to the business functions, and enhancing collaboration and operational efficiency.
• Ensure that all operations, from customer-facing teams to back-office functions, are aligned with the company’s evolving business objectives.
• Continuously evaluate the company’s performance, making necessary adjustments to meet shifting market and business demands.
• Manage the integration of initiatives for recent and future acquisitions to align with the company’s core value drivers (especially sales/GTM related).
• Be a visionary leader with a hands-on approach to effectively spearhead operational enhancements and tackle intricate problem-solving challenges.

What you will do:

You will bring deep expertise in at least one of the areas under your responsibility (ideally, Sales/Commercial or Ops), with a strong enthusiasm for exploring and mastering new fields:

- Strategic Leadership: you will be pivotal in translating high-level strategy into actionable business plans and coordinating initiatives across all teams.

- Operational Excellence: establish and optimize processes for all teams and foster an environment conducive to innovation.

- Team Leadership: lead a significant portion of the business team; working closely with the Brazilian leadership team to the business with complete end-to-end responsibility, but co-leading this with the Heads of these areas.

- Functional Understanding: you must have a deep understanding of the functions of these teams and be able to drive their success through effective leadership and strategic guidance.

- Opportunity for Impact: this role offers an exciting opportunity to make a meaningful impact on the organization, utilizing leadership and strategic skills to drive operational success and innovation.

Experience:

• 10+ years of experience in Sales, Customer Success, Ops, or General Management.
• Proven track record in a senior leadership role within a SaaS, marketplace or other technology-driven company (with a strong SMB focus).
• Extensive experience managing and growing Sales teams, ideally with business responsibility within a global context, and with significant new MRR and MRR expansion component.

Skills:

• Strong strategic and analytical thinker with the ability to translate strategy into actionable plans.
• Demonstrated success in achieving targets and improving customer engagement metrics.
• Excellent communication and interpersonal skills, capable of influencing at all organizational levels.
• Proficiency in using data-driven insights to drive strategic decisions and improve processes.
• Relentless attitude to solving problems and facing challenges (self-driven, independent problem-solver with extreme ownership mentality)

Attributes:

• Customer-focused leadership style with a passion for delivering value and exceptional customer experiences (attention to detail and obsession about customer satisfaction) while delivering on business targets.
• Ability to thrive in a fast-paced, results-oriented environment.
• Collaborative and inclusive approach, fostering teamwork across departments (ability to work with Product, Operations, Data teams etc.)

Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.

• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.

• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.