Doctoralia is a worldwide leading digital health platform that connects patients with healthcare professionals and empowers clinics with innovative practice management software. Through our website and mobile app, users can easily find trusted doctors, read reviews, check availability, and book appointments online.

Role Mission

As a Client Retention & Farmer Specialist, you’ll strengthen relationships with healthcare professionals while ensuring financial stability. You’ll manage accounts, find win-win solutions, and deliver value in every interaction. A dynamic role where every day brings new challenges, growth, and impact!

• Connect with our client base through our ticketing system to deliver quick, clear, and personalized support.
• Onboard and train healthcare professionals (doctors, assistants, and clinic staff) via phone and video calls, helping them make the most of our platform.
• Build trust-based relationships with healthcare specialists, focusing on engagement, satisfaction, and long-term loyalty.
• Analyze user profiles and activity to identify opportunities for growth and help each client reach their full potential.
• Provide expert guidance, resolve questions, and ensure a smooth experience across all touchpoints.
• Maintain and expand your client portfolio through proactive communication and continuous value delivery.
• Act as a true partner for our clients, listening, understanding, and empathizing with their needs to drive success together.

• At least 1 year of experience delivering training, onboarding, or client portfolio management through video or outbound calls.
• Proficiency with productivity and collaboration tools commonly used in tech environments (Google Workspace, Slack, HubSpot, Salesforce, etc.).
• Intermediate level of English, with strong communication skills both written and spoken.

 Benefits

• Hybrid work model for better work-life balance.
• Base salary: $18,000–$20,000 MXN + performance bonuses.
• Legal benefits according to Mexican labor law.
• Grocery vouchers (vales de despensa).
• 22 vacation days per year, plus your birthday off! 🎉
• Major Medical Expenses Insurance (Seguro de Gastos Médicos Mayores).
• Life insurance coverage.
• Savings fund contribution.
• Annual performance bonus.

Recruitment Process

1. Talent Acquisition Interview
2. Technical Interview – Customer Success Team Lead
3. Technical Interview – Customer Success Manager
4. Offer 🎉