Salesforce Support Administrator/Junior Salesforce Admin

  • Full-time

Company Description

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimisation products for large healthcare institutions.

We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software. 
Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen. <3

We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and are going to reach profitability in the first half of 2024!

Job Description

What will you do with us?

Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action. 

● Provide high quality support to our internal users via ticket system

● Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards

● Manage mass imports, updates and exports of data

● Ensure data integrity, security and perform required audits reviews

● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

● Assist in conducting training to business owners for new features and help with roll-out

● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials


What makes you a strong fit:

  • Working knowledge of relational databases design concepts and data management.

  • Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge

  • Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills

  • Experience in working with international teams

  • Basic knowledge of agile methodology / processes

  • Understanding of business processes

  • Ability to troubleshoot system, process and data issues

  • Good communication skills, open to discussions, team-oriented, with a hands-on attitude

  • Fluent English 

  • Experience working with API integrations, Salesforce migrations and APEX is a plus

Additional Information

Recruitment process outline:

  • Initial 30-minute screening session with Miljana Radmilovic, TA Partner 
  • 60-minute interview with Angelica Perez Celini, the Hiring Manager
  • Follow-up 30-minute interview with Dawid Pietrołaj, Head of CRM and Payments
  • Final team coffee meeting
  • Offer
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