Analista de Suporte Júnior

  • Full-time

Company Description

Docplanner builds a world-leading online practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience in over 13 countries. We also run marketplace websites that allow 80 million patients monthly to easily find the right doctor and book an appointment.

Our mission is to “make the healthcare experience more human”.

Docplanner was founded in 2012 in Poland. Our team today numbers over 2,200 people based in offices in 7 countries: Poland, Spain, Germany, Turkey, Italy, Mexico and Brazil.

We are backed by awesome and leading venture capital funds including Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners from whom we’ve raised a total of €300 million to date.

Job Description

  • Provide proactive and reactive support, resolving issues related to data imports through designated communication channels;
  • Identify and report bugs found in the internal import tool, ensuring the quality and integrity of the processed data;
  • Work with files provided by customers, in addition to importing data related to the company's products;
  • Ensure data security and confidentiality by implementing strict data security practices and policies;
  • Actively collaborate with the team, sharing knowledge and providing mutual support;
  • Test and validate new solutions, providing constructive feedback to promote continuous process improvements;
  • Contribute to the development of internal documentation related to the Importation Team.

Qualifications

  • Complete Higher Education is desirable (in Data management or IT-related fields);
  • Advanced English, both written and spoken;
  • Analytical thinking and ability to solve complex problems, driven by curiosity;
  • A strong sense of urgency to effectively deal with critical issues;
  • A resourceful profile applied to customer service and local partners;
  • Great communication and robust negotiation skills;

Additional Information

Doctoralia’s Benefits:

  • Our working hours are from Monday to Friday, from 9 am to 6 pm;
  • Need to work beyond your usual hours? We have a compensatory time off system in place;
  • For the commute, we offer Vale-Transporte;
  • We offer a Meal Voucher worth R$630,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid;
  • We offer Medical, Dental, and Group Life Insurance;
  • Did you think your Pet would be left out? Of course not! We offer Plano Pet, which extends care to your furry companion;
  • Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days;
  • ApoioPass offers free professional support and guidance in the psychological, legal, economic, and social areas, providing support for those, more delicate issues;
  • What about that fitness life? We offer Gympass for you and 3 dependents! Because working out alone is really boring, right?
  • Creditas: Payroll loan services, eligible after 6 months of employment;
  • Stock Options - eligible after 6 months of employment (5 years grace period) - YES! You become a shareholder;
  • Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most. Also, we celebrate our work anniversary as our own day off;
  • Our work Licenses are special here: in the event of the passing of loved ones, we offer 10 days off; If your pet passes away, 2 days. Got Married:? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;
  • We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits;
  • Did you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months;
     

COMPENSATION:

Salary aligned with market rate and best practices (open to negotiation).

CONTRACT TYPE:

CLT.

WORKPLACE LOCATION:

Hybrid (in our Curitiba offices, to be discussed with your lead).

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