Site Reliability Engineer | Feegow (100% remote-friendly within Brazil)

  • Full-time

Company Description

Welcome to the good side of tech 👋

You might have heard about us but with a different name: Docplanner, Doctoralia, Znanylekarz,  MioDottore, Jameda, and many others. The names are different depending on the country we are located in, but we are all part of Docplanner Group.

It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Where does Feegow fit here?  

In 2022, Docplanner Group acquired Feegow, a health-tech company that has been in the market for over 12 years. We are dedicated to developing innovative solutions and promoting access to top-tier management for physicians seeking to take their practices to the next level, as well as managers in search of a robust solution that covers end-to-end operations. Our ultimate goal is to create a world where everyone can access high-quality healthcare. 

Docplanner Group at scale

We are leaders in 13 countries so far, and more than 80 million patients trust us every month. 130.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that considering the diversity of human experience makes a better healthcare experience for all. We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

How would you be impacting our mission?

The Site Reliability Engineer (SRE) will be integral to our mission of bringing the best healthcare solutions to our users. By optimizing our infrastructure and maintaining system and database reliability, the SRE will ensure that our digital healthcare platform operates smoothly and effectively. This will contribute to the overall user experience, which is vital to our mission of making healthcare accessible and efficient. Your role will involve implementing security policies, ensuring that our users' data is safe and protected, which is crucial to maintaining trust in our services.

As an SRE, you will be part of our technical team, reporting directly to the SRE Coordinator at Feegow and working closely with the Platform Engineering Manager at Doctoralia.

This project is very close to being a greenfield project, so you will have the opportunity to help deliver the best healthcare solutions by building and scaling our infrastructure, maintaining system reliability, and creating security measures. You will initially split your time between DP Tech and Feegow, eventually transitioning fully to Feegow.

We are looking for someone who will: 

  • Implement and update tools and practices, including monitoring systems.
  • Ensure the software runs smoothly and efficiently.
  • Respond promptly to incidents, understand the issues, and provide innovative solutions to improve things.
  • Collaborate with teams to maintain the system and make it reliable.
  • Understand and address customers' pain points.
  • Implement security policies.
  • Integrate the tools used at DP Tech into Feegow.
  • Scale the infrastructure for hypergrowth.

Qualifications

What will help you thrive?

  • Good knowledge and experience in AWS or other cloud providers;
  • Production-grade experience with container orchestration platforms like Kubernetes;
  • Experience with MySQL/MariaDB databases
  • You know why and how to use Terraform, Ansible, and popular CI/CD tools;     
  • You are not afraid of developing tools or scripts in Bash or GO to automate work;
  • Excellent time management and ability to handle multiple responsibilities;
  • Entrepreneurial attitude and strong teamwork skills;
  • Fluency in Portuguese and English (at an Advanced level);
  • A Growth mindset: nobody ticks all those boxes above, but a willingness to learn is strongly valued here;

Additional Information

Let’s talk money

  • We offer a Meal Voucher worth R$630,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid;
  • For the commute to the office, we offer transportation vouchers;
  • We have a robust Partnerships Club, with agreements and discounts ranging from educational institutions, such as colleges and languages, to exclusive banking benefits;
  • Share options plan after 6 months of working with us.
  • Did you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warrior Referral Program offers up to R$600 per person who stays with us for more than 6 months.
  • Creditas: Payroll loan services, eligible after 6 months of employment;

True flexibility and work-life balance

  • Remote or hybrid work model with our hub in;
  • Our working hours are Monday through Friday, from 9am to 6pm;
  • Need to work beyond your usual hours? We have a time bank so that you can use those hours as time off later;
  • Additional paid holiday on your birthday and work anniversary.
  • Our special leave policies are different here: if you’ve lost a loved one, we offer 10 days off; if you lose your PET, you have 2 days. Are you getting married? 7 days of rest! The baby’s here? We offer 1-month of paternity leave and 6 months of maternity leave;

Health comes first 

  • Medical and Dental Assistance along with Group Life Insurance;
  • Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days;
  • ApoioPass offers free professional support and guidance in the psychological, legal, economic, and social areas, providing support in those more delicate issues;
  • A Gympass for you and 3 other people! Because working out alone is very boring, isn't it?
  • Did you think your pet would be left out? Of course not! We offer a Pet Plan extending the care to your pet as well;
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