IT Support and Service Desk Manager

  • Budapest, Expo tér 5-7, 1101 Hungary
  • Full-time
  • Department: Development

Company Description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Our top-ranking websites include:

  • Livejasmin.com, a market leader in the live streaming industry
  • Jasmin.com, a platform that helps people make authentic connections
  • Oranum.com, a pioneer in the online esoteric space and the world’s biggest live esoteric site
  • BeMyFan.com, a link sharing tool that helps influencers connect with their fan
  • Bimbim.com an innovative, freemium livecam platform

Job Description

  • Directing and controlling the operational work of the group
  • Project organization and management
  • Preparation of statistics and reports related to the work of the group
  • Activities related to the procurement of IT tools and software (selection, review, testing, etc ...)
  • Participation in the development of the device catalog and service catalog
  • Ensuring compliance with SLAs
  • Coordination of other activities related to the work of the group
  • Supporting colleagues working in the organization

Qualifications

  • At least 3 years of experience in similar role as an IT Help Desk leader
  • High level of knowledge of IT processes and technologies
  • High level of hardware and software knowledge
  • At least intermediate English language skills
  • Outstanding analytical, problem-solving skills
  • Accurate, precise, independent work
  • Polite communication, customer-focused behavior

Additional Information

  • We're offering a competitive salary for you
  • Cafeteria package
  • We take pride in keeping you in tip top condition with free Gym membership at AYCM and medical coverage under Wáberer Medical
  • You are more than welcome to park for free in our protected parking lot
  • On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies
  • Plenty of opportunities to grow within the company
  • Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement
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