Role Description:
L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:
Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues…)
User Administration (User creation, access, check on validity of user accounts…)
Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications…)
Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates…)
Requirements:
The person must come from IT Departments ( R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
Activity must be performed on client’s site. Skills: 21 CFR Part 11 Manual Testing, Qualification process LIMS basics, CDS basics

Key Words:
IT support AND Lab Instrument
Pharma or/and Biotech
LIMS
ITIL

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