ITSM ServiceNow Developer

  • CA-84, Pleasanton, CA, USA
  • Full-time

Company Description

Diverse Lynx is a Go to Place for all your IT needs . We combine industry leading expertise and our personal dedication for all your needs.

Established in 2002, we are head quartered in Princeton NJ . It is also seamlessly connected with the US office through VOIP & T1 lines. improvement to app replacement. 

If you are looking to augment staff for your existing projects, our team can help you get through the finish line. With experiences in industries like banking, insurance, financial services, pharmaceuticals and many more; we hit the ground running.

Job Description

ITSM Service Now Developer
CA, Pleasanton
Permanent Job
Phone/Skype

Service Now Developer
•             Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
•             Bachelor’s degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree
•             Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
•             Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
•             Strong working experience with ServiceNow CMDB
•             Understanding of ITIL v3 and its components.
•             Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
•             Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.) 
•             Expertise in Web technologies (Web Services – SOAP/REST, XML, HTML, CSS, HTTP, etc)
•             Expertise in developing across clients – Desktops, Mobile Apps etc
•             Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture
•             Strong analytical, problem solving, organizational and planning skills.
•             Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
•             End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
•             Ability to multitask and manage time effectively amongst multiple priorities.
•             Ability to communicate to all levels of end users, customers, service designers and Management staff.
•             Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
•             Demonstrated writing skills for creating job aids, functional, design and configuration specifications
•             Strong and effective communication skills 
•             Gather and analyze the requirements provided by client
•             Implement, enhance, develop and integrate ServiceNow platform, Service Catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
•             Provide day to day operational support and maintenance including planned maintenance outages.
•             Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
•             Conduct unit testing and install new modules, releases and version upgrades.
•             Actively manages the life-cycle of the platform.
•             Monitor and fine tune application to achieve optimum performance levels.
•             Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
•             Provide expert level consulting to primary support team (e.g act as a Tier-2/3 support for Service Portal and Service Catalog)
•             Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
•             Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g. templates, etc.)
•             Implement, enhance and integrate ServiceNow platform, service catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
•             Complete development, configuration and workflow administration to support business processes on the platform.
•             Provide day to day operational support and maintenance including planned maintenance outages.
•             Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
•             Conduct unit testing and install new modules, releases and version upgrades.
 

Additional Information

All your information will be kept confidential according to EEO guidelines.