Mainframes Support Analyst

  • MD-355, Gaithersburg, MD, USA
  • Full-time

Company Description

Diverse Lynx is a Go to Place for all your IT needs . We combine industry leading expertise and our personal dedication for all your needs.

Established in 2002, we are head quartered in Princeton NJ . It is also seamlessly connected with the US office through VOIP & T1 lines. improvement to app replacement. 

If you are looking to augment staff for your existing projects, our team can help you get through the finish line. With experiences in industries like banking, insurance, financial services, pharmaceuticals and many more; we hit the ground running.

Job Description

Role:                                     Mainframes Support Analyst  

Interview:                           Phone/Skype
Work Location: Gaithersburg, MD

Emp Type:                           Permanent Job

 

4+ years of experience in:  COBOL, DB2, JCL, IMS

 

Good to have -  ITIL Process, IMS DC

•        Is part of on-call rotation

•        Better hands on experience on Service Now and its process to meet SLA response and restoration.

•        Monitoring applications

•        Frequent status update to Supervisor

•        Co-ordinate with other teams to resolve the issue. Ex: Infrastructure issue

•        Performs research, analysis and fix issues to meet current and future user requirements. 

•        Meeting the Service levels for resolution of reported application issues.

•        Answers questions from the business as well as provide adhoc queries when requested

•        Functions as a technical resource for other team members

•        Documents and reports the activities to the customer.

•        Creates, Maintains the Standard Operating procedures

•        SOP Creation and Retire of all application

Open Source:

•        Operations and Integration

•        Time Management

•        Production Support Experience

•        Communications (Listening, Persuasiveness, Oral, Written)

•        At least 2 years full systems life cycle experience including requirements gathering, functional and technical design, requirements specifications, detail design, program specifications, coding and unit/system testing.

•        Good technical knowledge

•        Operations and Integration

•        Strong Analytical Ability

•        4+ Years

 

Bethesda, MD

Additional Information

All your information will be kept confidential according to EEO guidelines.