DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and Recruitment services provider headquartered in NJ

Role: Content Copywriter Specialist

Orlando,FL 32821

Essential Job Functions: 

3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.

• Work with internal business customers to identify, prioritize and document business requirements.

• Leverage CA PPM functionality to meet business/user needs.

• Provide technical specifications, test plans and implementation strategies .

• Research and evaluate technical/functional solutions within the application and recommend the most efficient, cost-effective and innovative solutions.

• Project Manage small to medium project initiatives.

• Adhere to SLDC through the various lifecycle stages from business need through design and delivery, ensuring that goals or objectives are met according to the business need.

• Provide User Support and training for an existing applications.

• Rotational 24x7 production support responsibilities in support for Software as a Service and custom developed applications.

• Work with extended IT team to coordinate upgrades, patches, and resolve any cross functional issues .

• Communicate to Project Manager with efficiency and accuracy any progress or delays.

• Engage in out-of-the-box thinking to provide high value to customers.

• Create ad-hoc queries and reports using Jaspersoft .

• Attend project-related meetings as needed.

• Communicate regularly with management on incidents and project initiatives.

• Engage with SaaS vendor for troubleshooting and escalations of issue.

• Coordinate with and manage 3rd party ad-hoc support vendor for advanced technical support or completion of small projects.

• Adherence to incident management process (includes, incident creation/update/closure, RCA and action item follow-up) •

• Perform other duties as assigned Requirements: 

Requirements :

• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.

• Thorough understanding of Resource Allocation and Management best practices •

• Thorough understanding of Portfolio Management best practices 

• Minimum of 3+ year's experience with RDBMS database and developing SQL queries •

• Ability to do advance configuration in SaaS application based on customer's requirements •

• Experience to create and present Proof of Concepts based on new functionality 

• Proven experience of staying current with the vendor release and roadmaps •

• Experience supporting Commercial off the Shelf and Software as a Service Application.

• Proven experience in managing small to medium projects Good .

• working knowledge of JasperSoft and SSRS SQL Reporting Services Experience following and executing formal Change Management procedures for implementing application changes into the Production environment .

• BA/BS in Business, Computer Science, or equivalent work experience •

• Expertise with MS Office Suite, including MS Project •

• Experience in GEL, workflow, XOG, NSQL.

• Experience in CA PPM Configuration, CA PPM Data Model, CA PPM Portlets, and CA PPM Reporting  

All your information will be kept confidential according to EEO guidelines.