El Dorado Golf & Beach Club is an exclusive golf and beach club community with over one mile of stunning coastline along Mexico’s Baja Peninsula. Located along the “Golden Corridor” that connects San Jose del Cabo to Cabo San Lucas, the area boasts beautiful desert landscapes and breathtaking beaches along the Sea of Cortez.

Discovery Land Company, LLC is a privately-held, full service real estate development company based in Scottsdale, Arizona, specializing in luxury residential private club communities and resorts in the U.S. and other popular North American locations. 

*This position is located in Cabo San Lucas, Mexico**

Discovery Land Company's club - El Dorado Golf & Beach CLub is looking for a Member Services Director to join the El Dorado team, on-site in Mexico.

http://eldoradobeachclub.com/

Must submit your resume when applying

Reports To: Club General Manager

Responsibilities include but are not limited to the supervision of: Membership Support Services, Club Concierge Services, Club Reporting, Company Reporting, Member Profiles, Events & Programming, Marketing, Residential Services support, and Sales Services support.

Job Duties and Tasks:

• Responsible for staff scheduling; schedules produced weekly during season
• Oversee all Coordinators, drivers and babysitters
• Schedule and lead monthly meetings for Member Services
• Work with the General Manager and corporate team on all marketing and event collateral
• Produce a monthly Member Services report for the corporate team
• Maintain department budget and communicate with Club Controller regularly
• Responsible for Morning Reports and Daily Summaries being produced and circulated
• Build relationships with all Members; relate that their happiness is your top priority
• Properly train and retrain staff as needed; conduct bimonthly one-to-one meetings
• Produce biannual reviews on Member Services staff; send to the General Manager and Director of Member Services
• Responsible for the coordination of reservations and activities upon request
• Support administrative functions for Member Services
• Maintain an updated list preferred vendors and service providers
• Responsible for updating and maintaining Member profiles, preferences, photos, etc.
• Book Member reservations: golf, spa, fitness, dining, outdoor pursuits, lodging, transportation, off-property excursions, and other personalized experiences.
• Create itineraries as needed for Members, guests and prospects
• Assist other Managers and General Managers with special services and marketing efforts
• Collaborate and communicate with the corporate team
• Facilitate the new-member processes and orientation
• Update amenities and offerings lists as needed; circulate to management and the corporate team
• Execute ‘WOW Moments’ for Members and guests on a regular basis
• Work with Sales Services to ensure a memorable experience is created for all prospects
• Organize Club photos, Dropbox and flash drives
• Create event publications such as memory books, special occasion photos, etc.
• Assist other Managers and departments with tasks or requests
• Assist Residential Services with arrivals, making sure units are ‘marketing ready.’
• Take pictures of Members and Member events (using the Club’s camera)
• Write and place a handwritten welcome note for every Member and guest in unit (if applicable)
• Ensure Club calendars, guides and brochures are created and accessible, both print and electronic versions (update themed with the corporate team regularly)
• Keep Member Services areas, work space and storage organized
• Keep supplies stocked at all times; reorder as needed
• Answer phone calls and emails appropriately; assist coordinators as needed
• Document all requests and tasks in the Activity Log or WonderList App
• Attend all scheduled meetings and events communicated by the General Manager
• Lead by example
• Continually update member preference database

• Proficient in Microsoft Word, Excel and Publisher
• Experience in the Hospitality and Service Industries
• Proven success as a Manager; minimum of two years’ experience
• A four-year college degree in Communications, Management, Marketing or Hospitality
• Impeccable work ethic, leadership skills, and goal-oriented attitude

Member Services Manager is a high-profile hospitality services position. A positive attitude and image, as well as a willingness to help others, are key elements to the success of this position.

https://discoverylandco.com/

NO CALLS PLEASE

All your information will be kept confidential according to EEO guidelines.