Digital River is a pioneer in enabling brands to sell direct to their customers online. For over 25 years, established and fast-growing brands alike rely on our flexible, API-powered solutions to launch new eCommerce purchase options, localize transactions in new countries, and simplify the technology and services needed to support their online channels. It boils down to Digital River taking risk and responsibility on behalf of our clients to process payments, mitigate fraud, and handle taxes and regulatory compliance.

Digital River is a digital first company headquartered in Minneapolis with offices across the U.S., Asia, Europe and South America

The Sr Product Manager drives end to end solutions to support the client and shopper needs for all business verticals. This role is a critical member of the team who will help manage a portfolio of products to create the vision and strategy for the business unit. This position will manage and execute a variety of functions related to the business vertical product management.

Key Responsibilities  

65% - Product Strategy, Planning & Execution 

• Define product and develop the product discovery phases of the product lifecycle which will include:
  • Conducting Market Research
  • Identifying the market problem/challenge
  • Defining product feature requirements
  • Construction of necessary product artifacts to include, but not limited to, MRDs and FRDs
  • Defining feature-level value proposition and value calculation
• Define product success, adoption and operations measurement
• Define market, perform market-sizing, and identify market leadership opportunities for DR products by working cross-functionally with internal stakeholders, clients, and external contacts
• Drive transparency and visibility of vertical capabilities infrastructure, operational, engineering & IT initiatives via contributions and management of a single strategic view of the roadmap and partner to effectively plan and allocate resources for product enhancements, new product creation & platform evolution. Roadmap should represent resource-leveled, calendar mapped initiatives
• Support efforts required to prioritize and communicate incoming product feature requests, client requests and ongoing production support queue
• Product roadmap management, prioritization and valuation
• Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests

  15% - Product Market Analysis

• Identify areas of distinctive competence and perform technology and operational efficiency assessments on a continuous basis
• In conjunction with Product Marketing teams, drive positioning strategies and communications that reinforce our competitive position in the marketplace

  10% - Sales Readiness/Support (in conjunction with Product Marketing teams)

• Collateral/Sales tool Development: develop source material and work with marketing/PR team to develop sales tools that are targeted to specific stages of the sales process (evaluation/discovery, qualified lead, product evaluation, sales close)
• Development of white papers, case studies/customer success stories
• Perform sales supporting activities such as presentations, demos, client calls, and event support

  10% - Business Case Development

• Work with Engineering team, as well as internal business stakeholders, to manage through ROI analysis
• Track actual revenue for the domain area and work with the business stakeholders to analyze go-to-market adjustments to help achieve revenue goals

Travel: 5-10% 

  Required / Minimum: 

• 4-7 years of product management and/or software marketing experience in an ecommerce or technology centric company (4-5) years specific domain experience)
• Strong problem solving skills, analytical capabilities, and collaboration skills
• Experience in Agile product delivery organization and managing within and Agile/Scrum environment
• Excellent written and verbal communication skills, strong presentation skills with experience presenting to internal and external audiences
• Strong financial and business acumen
• Ability to manage projects with multiple tracks as a high-energy leader
• Self-starter and intellectually curious; able to work independently in a matrixed environment

  Preferred: 

• Understanding of both customer experience (CX) and user experience (UX)
• Bachelor of Science in Computer Science, Information Systems, or Business Management

All your information will be kept confidential according to EEO guidelines.

Why Digital River:

Digital River provides numerous benefits to all our employees, ensuring an inclusive and supportive work environment that fosters continuous growth and up-skilling. These benefits include:

Digital River prioritizes a "Digital First" approach, where virtual work arrangements are the primary experience for most of our employees. We offer flexible location options for the majority of roles we are recruiting for, allowing you to work from any of the locales where we currently have entities:

USA – Ireland – UK – Germany – Taiwan – Japan – China

On top of our digital-first approach, we offer Flexible Time Off (FTO) to our US based employees and a very generous paid time off to those outside of the US.

We believe in empowering our employees to drive their own professional development. Every employee is provided with the chance to collaborate with their leader and design Individual Development Plans (IDPs), enabling personalized growth opportunities and up-skilling that are championed. We support your journey to acquire new skills and knowledge to excel in your role and beyond.

Digital River offers exceptional benefits regardless of your location, including medical coverage, retirement benefits, and paid leave for new parents. Digital River, with the partnerships with some of our clients, offers generous discounts on everything from trips, to a cup of coffee. Our commitment to your well-being extends beyond measurable monetary value, as we focus on providing a meaningful employee experience and a flexible working schedule.

At Digital River, we fully embrace and support a diverse workforce. As an Equal Opportunity Employer, we strive to create a work environment free from bullying, harassment, and discrimination. Our employment decisions are based on business needs, job requirements, and candidate skills. We do not discriminate based on gender, race, ethnicity, national origin, sexual orientation, age, disability, veteran status, family status, or any other legally protected status in the locations where we operate.

Importantly, Digital River is dedicated to providing reasonable accommodations during our hiring and onboarding process. Your Talent Acquisitions Partner will be there to assist you further in this regard. We believe in your continuous growth and development, and we are committed to supporting your journey.

Be (R)evolutionary, Be Powerful, Be Driven, Exceptional, Together, Be YOUnique